Senior Product Associate, Card Account Management

JPMorgan Chase & Co.•New York, NY

3d•$99,750 - $150,000

About The Position

Join a team at the forefront of digital innovation, where your work directly shapes how millions of customers experience Chase Credit Cards. This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes. If you're passionate about empowering customers and building world-class digital experiences, this is your next career move. As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships. Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape.

Requirements

3+ years of experience in product management
Strong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiences
Proven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholders
Working knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog management
Demonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development framework

Nice To Haves

Experience in credit cards, digital banking, or fintech
Outcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmap
Strategic thinking skills with the ability to inspire confidence and collaborate effectively with technology and business stakeholders
Passion for digital channels and an interest in the evolving customer experience landscape

Responsibilities

Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilities
Lead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutions
Own, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value proposition
Collaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing ones
Integrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisions
Champion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channels
Define, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offs
Manage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communication