Senior Product Delivery Associate - Card Acquisitions

JPMorganChase•Wilmington, NC

About The Position

Join a team that helps scale and modernize how we acquire new card customers through high-impact partnerships and supplier delivery. You’ll build strong relationships, create clarity in complex work, and help turn commitments into measurable outcomes. As a Senior Product Delivery Associate in the Card Acquisitions Product team, you will coordinate cross-functional delivery with strategic partners and external suppliers, helping teams execute roadmaps, manage risks, and strengthen controls. You’ll bring structure to fast-moving priorities through disciplined planning, clear communications, and proactive issue management. You’ll also help improve operational routines and documentation so delivery stays efficient, consistent, and audit-ready.

Requirements

6 years of experience in delivery execution, program/project coordination, process improvement, supplier oversight, business operations, risk management, controls, or related work
Ability to coordinate across a matrixed environment and drive execution without direct authority
Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple workstreams in ambiguity
Experience creating and maintaining delivery artifacts (plans, risks and issues logs, action logs, status reports, and governance notes) with strong attention to detail
Strong written and verbal communication skills, including tailoring updates for senior stakeholders and working teams
Ability to collaborate with Product and Technology teams to recommend improvements that enhance customer experience and operational effectiveness
Working knowledge of vendor management and third-party oversight expectations, including risk and control practices
Bachelor’s degree or equivalent experience

Nice To Haves

Experience in financial services, particularly supplier oversight, risk management, controls, or compliance-related work
Experience supporting supplier performance routines, governance forums, and contractual deliverables
Systems-thinking approach to analyze end-to-end processes and identify optimization opportunities
Experience using agile ways of working to deliver iterative improvements
Familiarity with responsible use of AI tools to improve documentation quality and process execution (with appropriate controls)
Master’s degree and/or relevant certifications (for example, PMP, agile, Lean, risk, or controls)

Responsibilities

Execute supplier initiatives by translating priorities into delivery plans, milestones, dependencies, risks and issues, and status reporting
Coordinate work across Product, Technology, Operations, and Risk partners to drive deliverables from initiation through completion
Track modernization deliverables, document decisions, surface blockers, and drive actions that improve scalability and efficiency
Support third-party oversight activities by coordinating inputs, tracking due dates, maintaining audit-ready documentation, and escalating concerns appropriately
Assess supplier management and operational processes by gathering evidence, documenting gaps, and coordinating remediation with accountable owners
Monitor supplier adherence to contractual requirements, policies, and procedures, and communicate potential impacts to stakeholders
Deliver change management support by drafting communications, coordinating impact inputs, contributing to readiness planning, and tracking sustainment activities
Improve processes by identifying inefficiencies or control gaps and implementing standard routines, templates, and playbooks
Communicate progress, risks, and tradeoffs through clear, concise updates in decks, emails, and reports
Manage competing priorities with sound judgment, operating effectively in ambiguity and driving closure through disciplined follow-through
Promote a strong control environment by following risk, control, and process expectations while focusing on customer outcomes