Senior Director, Product Design, Conversational Platform
About The Position
Capital One is seeking a Product Design Senior Director for its Conversational Platform, part of the Experience Design organization. The Experience Design team creates meaningful digital and physical customer experiences that strengthen the Capital One brand, support business outcomes, and encourage innovation. The organization values collaboration, authenticity, healthy critique, diversity of thought, and a culture of belonging. The Senior Director leads a cross-disciplinary team of design leaders and designers and collaborates closely with research teams and Product and Technology leadership. The role identifies and advocates for high-leverage opportunities with executive stakeholders and leads complex, high-impact design projects that advance experience excellence and business outcomes. The leader sets team vision and strategic direction, develops designers, and promotes human-centered, business-focused, and collaborative design practices. The position calls for strong product design leadership and expertise across interaction, visual, and service design. The role helps optimize the use of tools, platforms, frameworks, and design systems, and enables the team to create artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes. The Senior Director communicates strategic recommendations to executives and stakeholders, integrating design frameworks, data, and research insights to influence decisions and make complex issues accessible. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One describes its benefits as a comprehensive, competitive, and inclusive set of health, financial, and other benefits; eligibility varies by employment status and management level.
Requirements
- At least 10 years of experience leading product design teams and delivering products to market.
- At least 3 years of experience managing managers.
- Strong portfolio demonstrating leadership, process, results, and impact.
Nice To Haves
- At least 12 years of experience leading product design teams and delivering products to market.
- Experience with a design toolkit spanning product design, service design, design strategy, and content design.
- Deep experience leading product design teams across UX and UI, strategy, content, and research from strategy through market delivery.
- Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models.
- Deep experience working with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps, and investments.
- Experience working within a design system.
- Proficiency with web and mobile technologies and platforms, including navigating technology considerations and constraints to guide product and experience decisions.
- Expertise with design and prototyping tools such as Figma.
- Experience managing an interdisciplinary design team.
- Proficiency in business case development and grounding product and user experience decisions in business value.
- Exceptional written and verbal communication skills.
- Exceptional interpersonal skills and relationship-building abilities across complex organizations.
- Exceptional people management and development skills.
Responsibilities
- Lead a cross-disciplinary team of design leaders and designers.
- Collaborate closely with research teams and Product and Technology leadership.
- Identify and advocate for high-leverage opportunities with executive stakeholders.
- Lead high-impact, highly complex design projects that advance experience excellence and business outcomes.
- Elevate the quality and maturity of the design practice at Capital One through product design expertise and leadership.
- Help oversee and optimize appropriate tools, platforms, frameworks, and design systems with cross-functional partners.
- Enable the team to develop design artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
- Build a thriving design community, support and develop designers, and set the vision and strategic direction for the team with cross-functional partners.
- Pursue opportunities where customer needs and business goals coincide, ensuring diverse customer perspectives are considered throughout the design process.
- Apply knowledge of products, processes, customers, competitors, and industry trends to anticipate shifts and shape design’s role in solving business challenges.
- Lead cross-functional groups in creative problem-solving, identify potential pitfalls, foster shared learning, and build decision-making frameworks for complex problems.
- Connect partners across the organization to create coherent experiences, accelerate delivery, and elevate the value of design.
- Present work to executive leaders and stakeholders, using design frameworks, data, and research insights to influence change and strategic direction.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits, with eligibility varying by employment status and management level.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
