Senior Director, Product Design, Conversational Platform

Capital One • McLean, VA

5d

About The Position

Capital One is seeking a Product Design Senior Director for its Conversational Platform within the Experience Design organization. The Experience Design team creates memorable, meaningful product experiences that strengthen the Capital One brand, serve customers, and advance business innovation. The role leads a talented, cross-disciplinary team of design leaders and designers and partners closely with research teams and Product and Technology leadership.

The Senior Director identifies and advocates for high-leverage opportunities with executive stakeholders and leads complex, high-impact design projects that set a high bar for experience excellence and business outcomes. The role elevates the quality and maturity of the design practice, develops the team’s strategic direction with cross-functional partners, and champions customer-centered design that considers diverse perspectives. It also connects stakeholders across the organization, guides complex decision-making, and communicates design recommendations to executives using frameworks, data, and research insights.

The ideal candidate has a strong portfolio showing leadership, process, results, and impact. This role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive benefits program; eligibility varies by employment status and management level. Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.

Requirements

• At least 10 years of experience leading product design teams and delivering products to market.
• At least 3 years of experience managing managers.
• Strong portfolio demonstrating leadership, process, results, and impact.

Nice To Haves

• At least 12 years of experience leading product design teams and delivering products to market.
• Experience with a design toolkit spanning product design, service design, design strategy, and content design.
• Deep experience leading product design teams across UX and UI, strategy, content, and research, from strategy through market delivery.
• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models.
• Deep experience working with executive leadership to solve problems, influence decisions, and drive results across strategy, design, roadmaps, and investments.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms, and ability to navigate technology considerations and constraints in product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Experience managing an interdisciplinary design team.
• Proficiency in business case development and grounding product and user experience decisions in business value.
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and relationship-building across complex organizations.
• Exceptional people management and development skills.

Responsibilities

• Lead a cross-disciplinary team of design leaders and designers.
• Partner closely with research teams and Product and Technology leadership.
• Identify and advocate for high-leverage opportunities with executive stakeholders.
• Lead high-impact, complex design projects that drive experience excellence and business outcomes.
• Elevate the quality and maturity of the product design practice at Capital One.
• Oversee and optimize, with cross-functional partners, the use of design tools, platforms, frameworks, and design systems.
• Set the vision and strategic direction for the team with cross-functional partners, and support designers’ development and collaboration.
• Pursue opportunities where customer needs and business goals coincide, ensuring diverse customer perspectives inform the design process.
• Apply knowledge of products, processes, customers, competitors, and industry trends to anticipate change and shape design's role in solving business challenges.
• Guide cross-functional groups in creative problem-solving, identify potential pitfalls, foster shared learning, and build frameworks for complex decisions.
• Connect executive partners across the organization to improve experience coherence, accelerate delivery, and elevate design’s value.
• Present work to executive leaders and stakeholders, using design frameworks, data, and research insights to influence decisions and strategic direction.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed