Senior Director, Product Design, Small Business Bank

Capital One • McLean, VA

23h

About The Position

We’re currently seeking a design leader to head our Small Business Bank Design team, which is part of the Experience Design organization. Small Business Bank has been rated #1 in the J.D. Power U.S. Small Business Banking Satisfaction Study for 3 consecutive years. Our team delivers banking solutions and experiences that help small businesses run their business with confidence. We are a mission-driven team, spending our time with business owners and operators, understanding their needs, co-creating with them and celebrating their success as our success. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

• At least 10 years of experience in leading product design teams and delivering products to market
• At least 3 years managing managers

Nice To Haves

• 12+ years of experience in leading product design teams and delivering products to market
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
• Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Proficiency in A.I. design patterns or A.I. tooling
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

Responsibilities

• Lead a talented, cross-disciplinary team of design leaders and designers.
• Collaborate deeply with research teams and Product and Technology leadership.
• Identify and advocate for high-leverage opportunities with executive stakeholders.
• Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes.
• Envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies to help small and medium sized business customers run their business with confidence.
• Inform B2B experiences across Capital One as part of the business experiences design leadership team.
• Activate insights, features and capabilities that can extend across different kinds of business customers and segments.
• Connect features and capabilities for customers who have a consumer and small business relationship with Capital One.
• Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions.
• Set the vision and strategic direction for your team in close partnership with your cross-functional partners.
• Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process.
• Demonstrate a mastery of products, processes, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges.
• Drive cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings.
• Build frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions.
• Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed