Senior Director, Product Design, Small Business Bank

Capital One•McLean, VA

2d•$269,600 - $335,700•Onsite

About The Position

We’re currently seeking a design leader to head our Small Business Bank Design team, which is part of the Experience Design organization. Small Business Bank has been rated #1 in the J.D. Power U.S. Small Business Banking Satisfaction Study for 3 consecutive years. Our team delivers banking solutions and experiences that help small businesses run their business with confidence. We are a mission-driven team, spending our time with business owners and operators, understanding their needs, co-creating with them and celebrating their success as our success. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

At least 10 years of experience in leading product design teams and delivering products to market
At least 3 years managing managers

Nice To Haves

12+ years of experience in leading product design teams and delivering products to market
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Proficiency in A.I. design patterns or A.I. tooling
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

Responsibilities

Lead a talented, cross-disciplinary team of design leaders and designers.
Collaborate deeply with research teams and Product and Technology leadership.
Identify and advocate for high-leverage opportunities with executive stakeholders.
Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes.
Envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies to help small and medium sized business customers run their business with confidence.
Inform B2B experiences across Capital One by activating insights, features and capabilities that can extend across different kinds of business customers and segments.
Connect features and capabilities for customers who have a consumer and small business relationship with Capital One.