Senior Director, Procure to Pay (P2P) Global Process Leader - US Remote

Henry Schein•Mount Pearl, AB

1d•$184,000 - $263,000•Remote

About The Position

This role owns end-to-end process performance and strategy for the Procure-to-Pay (P2P tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The P2P GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies – covering invoice processing, payment execution, vendor master management, time & expense, accounts payable controls, and other P2P activities. Reports to the VP, Global Business Services and owns the end-to-end operational performance for the P2P tower within GBS.

Requirements

Acts as the voice of the business inside GBS — owning the P2P service relationship with BU leaders and ensuring delivery is always aligned to business outcomes, not just operational metric
Proven track record of earning the trust of business unit CFOs and functional leaders by consistently prioritizing their operational needs within the P2P delivery model.
Strong operational leadership with deep understanding of P2P processes – including invoice receipt and processing, 2/3-way matching, payment execution, and other P2P activities
Expertise in P2P KPI management, root cause analysis, and structured escalation frameworks
Experience managing outsourced or hybrid retained-vendor delivery models
Capacity planning and workforce optimization capability
Experience managing outsourced service providers and SLA-based environments
Demonstrated experience leading or partnering on automation, AI-enabled workflow, or intelligent process redesign initiatives within a GBS or shared services environment
Demonstrated track record of driving year-on-year productivity improvement
High attention to detail with strong financial and commercial acumen
Cross-functional coordination across functional groups and vendor teams
Exceptional analytical, organizational, and resource-planning abilities
Demonstrated initiative, autonomy, and creativity in problem-solving.
Proven ability to manage multiple tasks and prioritize & execute effectively.
Forward-thinking and innovative in addressing complex issues.
Excellent oral and written communication skills for effective collaboration
Strong interpersonal skills, fostering collaborative teamwork across disciplines.
Strong planning discipline with excellent conceptual and organizational skills
Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance; good conceptual skills
Outstanding verbal and written communication skills and ability to resolve disputes effectively and efficiently
Outstanding presentation and public speaking skills
Mastery independent decision making, analysis and problem-solving skills
Understand, interpret and act on financial information and external trends that contribute to business profitability
Plan, manage and create strategy around complex projects; understand available resources, develop timeline, budget and assign areas of responsibility
Lead teams to achieve company goals and solve complex business issues in creative and effective ways
Mastery planning and organizational skills and techniques
Communicate effectively with senior management and key stakeholders
Excellent negotiating skills and ability to effectively manage strategic alliances, joint ventures and outsourced relationships
Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics
Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures
Lead and develop virtual teams
Mastery in multiple technical and business skills
Excellent strategic planning skills
Typically, 12 or more years of professional experience of increasing responsibility and complexity in process operations or IT service delivery leadership roles; 7 or more years of management experience.

Nice To Haves

Master's degree or global equivalent a plus.

Responsibilities

Serve as the primary business-facing partner for assigned functional leaders (CFO, CAO, BU Presidents and finance leaders), owning a formal service cadence that translates business priorities into P2P delivery commitments.
Own escalation accountability for P2P service gaps — ensuring invoice processing issues, payment failures, vendor disputes, and AP exceptions are surfaced, owned, and resolved without the business having to chase.
Govern the BPO vendor relationship for the P2P tower, including SLA enforcement, performance reviews, and commercial discipline across invoice processing, payments, and other P2P activities
Lead daily and weekly operating cadence to manage invoice volumes, payment runs, capacity, throughput, and backlog
Own SLA and KPI performance across P2P including invoice cycle time, payment accuracy, first-pass match rates, and AP aging
Forecast demand trends and align vendor staffing and capacity plans accordingly
Ensure execution and documentation of process controls and audit requirements
Maintain exception management framework aligned to policy and governance standards
Build and prioritize continuous improvement pipeline including automation and simplification
Partner with Process Excellence and Digital teams to deliver measurable productivity gains across P2P