Invoice to Cash (I2C) Global Process Leader - US Remote

Henry Schein•Mount Pearl, SK

1d•$184,000 - $263,000•Remote

About The Position

This role owns end-to-end process performance and strategy for the Invoice-to-Cash (I2C) tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The I2C GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies; specifically covering billing and invoice distribution, collections, cash application, risk management, and credit management activities. Reports to the VP, Global Business Services and owns the end-to-end operational performance for the I2C tower within GBS.

Requirements

Acts as the voice of the business inside GBS; owning the I2C service relationship with BU leaders and ensuring delivery is always aligned to business outcomes, not just operational metrics
Proven track record of earning the trust of business unit CFOs and functional leaders by consistently prioritizing their operational needs within the I2C delivery model
Familiarity with the upstream order management and customer service processes that feed I2C; with the ability to partner across tower boundaries to resolve systemic handoff issues
Strong operational leadership with deep understanding of I2C processes; including billing and invoicing, credit management, collections, risk management, and cash application
Expertise in I2C KPI management (DSO, CEI, billing delivery accuracy, cash application rates), root cause analysis, and structured escalation frameworks
Experience managing outsourced or hybrid retained-vendor delivery models within an I2C or receivables context
Capacity planning and workforce optimization capability across geographies
Experience managing outsourced service providers in SLA-based environments
Demonstrated experience leading or partnering on automation, AI-enabled workflow, or intelligent process redesign initiatives within a GBS or shared services environment
Demonstrated track record of driving year-on-year productivity improvement
High attention to detail with strong financial and commercial acumen
Cross-functional coordination across functional groups and customer teams
Exceptional analytical, organizational, and resource-planning abilities
Demonstrated initiative, autonomy, and creativity in problem-solving
Proven ability to manage multiple tasks and prioritize and execute effectively
Excellent oral and written communication skills for effective collaboration
Strong interpersonal skills, fostering collaborative teamwork across disciplines
Strong planning discipline with excellent conceptual and organizational skills
Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance; good conceptual skills
Outstanding verbal and written communication skills and ability to resolve disputes effectively and efficiently
Outstanding presentation and public speaking skills
Mastery independent decision making, analysis and problem-solving skills
Understand, interpret and act on financial information and external trends that contribute to business profitability
Plan, manage and create strategy around complex projects; understand available resources, develop timeline, budget and assign areas of responsibility
Lead teams to achieve company goals and solve complex business issues in creative and effective ways
Mastery planning and organizational skills and techniques
Communicate effectively with senior management and key stakeholders
Excellent negotiating skills and ability to effectively manage strategic alliances, joint ventures and outsourced relationships
Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics
Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures
Lead and develop virtual teams
Mastery in multiple technical and business skills
Excellent strategic planning skills
Typically, 12 or more years of professional experience of increasing responsibility and complexity in Finance operations, order-to-cash, or shared services leadership roles; 7 or more years of management experience.

Responsibilities

Serve as the primary business-facing partner for assigned functional leaders (CFO, CAO, BU Presidents and finance leaders), owning a formal service cadence that translates business priorities into I2C delivery commitments
Own escalation accountability for I2C service gaps; ensuring billing disputes, collections issues, and cash application exceptions are surfaced, owned, and resolved without the business having to chase
Govern the BPO vendor relationship for the I2C tower, including SLA enforcement, performance reviews, and commercial discipline across billing, collections, and cash application
Lead daily and weekly operating cadence to manage billing runs, collections activity, cash application, and backlog
Own SLA and KPI performance across I2C including billing delivery, days sales outstanding (DSO), collection effectiveness index (CEI), and cash application rates
Forecast demand trends and align vendor staffing and capacity plans accordingly
Ensure execution and documentation of process controls and audit requirements across I2C activities
Maintain exception management framework aligned to policy and governance standards
Build and prioritize continuous improvement pipeline including automation and simplification within the I2C tower
Partner with Process Excellence and Digital teams to deliver measurable productivity gains across billing, collections, and cash applications