Senior Director, Process & Services Excellence

BeiGene

4d•$190,900 - $260,900•Remote

About The Position

The Senior Director of Process & Service Excellence is a senior leader within the Operational Strategy and Enablement team who is responsible for driving enterprise-wide operational excellence across Global Technology Solutions (GTS). This role ensures alignment between strategic objectives and operational execution, enabling scalable processes, effective program management, and sustainable transformation across the organization. The position partners closely with Program Management, Portfolio Governance and Adoption & Change Enablement (ACE) leaders to embed an OE mindset into the GTS operating model and culture.

Requirements

BA/BS degree with 12+ years of progressive leadership in enterprise process excellence with a focus on digital technology.
MA/MS/MBA with 8+ years of progressive leadership in enterprise process excellence with a focus on digital technology.
Proven experience in regulated industries (e.g., pharma, healthcare, finance) preferred.
Strong business acumen and ability to translate strategy into execution.
Lean Six Sigma Black Belt
Exceptional communication, stakeholder management, and team-building skills.
Ability to work in global, matrix environment

Nice To Haves

Masters degree preferred

Responsibilities

Simplify and standardize business processes and GTS service delivery across all regions and centers of excellence by leading continuous improvement initiatives leveraging proven operational excellence approaches including: Lean; Six Sigma; A3 Thinking; Kaizen; Design Thinking; Systems Thinking, Agile; and ITIL-4.
Rapidly address business critical issues, leveraging the OE problem-solving method and tools (e.g., CAPA, Audit Finding, etc.)
Harmonize and streamline business processes across the enterprise while ensuring alignment with overarching operational strategy and long-term roadmap (via NS/OKR's).
Champion a culture of scientific thinking and a systems mindset, using metrics-driven problem solving and ensuring first-time-right quality by optimizing service delivery and business outcomes by driving the adoption of SSCs, COEs, and CoPs.
Establish operational metrics and dashboards linking performance to business outcomes (e.g., NS/OKR’s) by implementing operating mechanisms such as daily/weekly management routines, executive ops reviews, and OKR cadences.
Establish a center of expertise and foster a community of practice proactively engaging OE/CI practitioners across the enterprise while driving adoption of an OE mindset and ways of working across the enterprise.
Leads and develops a distributed and/or matrixed network of process excellence practitioners across GTS.
Influences GTS operating model decisions, service delivery strategy, and prioritization of transformation initiatives.
Drives measurable improvements in scalability, cost efficiency, service quality, and user experience across GTS.
Manage a team of process excellence managers, as well as external consulting resources as required.