Senior Director, Process Redesign Lead

Cencora • USA > PA > Remote, PA

2d • $150,000 - $235,070

About The Position

The Senior Director, Process Redesign Lead defines and governs future-state business processes across USPAH digital transformation initiatives. The role ensures transformation efforts are grounded in simplified, standardized, and scalable ways of working that align with business strategy and operational realities. In partnership with business leaders, workstream leads, Program Leads, and enablement teams, the role translates strategic intent into executable process designs and ensures that designs are documented, validated, and ready for adoption before deployment.

The position leads end-to-end process redesign, establishes process design standards and governance, and coordinates design work with program delivery milestones. It also partners with change management, training, and communications teams, supports testing and readiness, addresses process risks and dependencies, and establishes documentation, ownership, and governance for ongoing sustainment. The role operates in a dynamic, time-bound transformation environment and may require extended hours and travel.

Requirements

• Minimum of 10–12 years of experience in business process design, operating model transformation, or enterprise change initiatives.
• Demonstrated experience leading complex, cross-functional process redesign efforts at enterprise scale.
• Strong background working with business leaders across multiple functions and operational domains.
• Proven experience facilitating workshops and driving alignment in matrixed environments.
• Deep understanding of end-to-end business processes and enterprise operating models.
• Strong facilitation, design thinking, and problem-solving skills.
• Ability to translate strategic objectives into practical, executable process designs.
• Proven ability to influence senior leaders and navigate competing priorities.
• Strong written and verbal communication skills, including process documentation and storytelling.
• Comfort operating in ambiguity and driving clarity through structure.
• Ability to operate in a dynamic, time-bound (3–5 year) transformation environment.
• Ability to support extended hours during critical design, testing, and deployment periods.
• Ability to travel as required for workshops, design sessions, and readiness activities.
• Bachelor’s degree required.

Nice To Haves

• Experience with process modeling and intelligence tools such as Celonis, Signavio, or BlueWorks Live.
• MBA or other advanced degree.

Responsibilities

• Partner with vendors as needed to align on standard methodology and templates for capturing current-state processes end to end.
• Lead end-to-end future-state process design across transformation initiatives, ensuring alignment with business strategy and operating model goals.
• Partner with business leaders and Program Leads to identify process pain points, inefficiencies, and opportunities for simplification and standardization.
• Facilitate cross-functional workshops to define future-state processes, roles, decision points, and handoffs.
• Establish and govern process design standards, documentation requirements, and approval mechanisms.
• Ensure process designs are executable, operationally viable, and scalable across the enterprise.
• Coordinate with Program Leads to align process design timing with delivery milestones.
• Partner with Organizational Change Management, Training, and Communications teams to support understanding and adoption of process changes.
• Support testing and readiness activities by ensuring process scenarios and edge cases are accurately represented.
• Identify and manage process-related risks, dependencies, and trade-offs, escalating as appropriate.
• Ensure process documentation, ownership, and governance are established for post-deployment sustainment.
• Capture lessons learned and continuously improve process design approaches across waves.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision care.
• Benefits supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs and professional development resources.
• Mentorship programs.
• Employee resource groups.
• Volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior