Senior Director, Process Excellence

Amneal•Bridgewater, NJ

1d•$280,000 - $315,000

About The Position

The Senior Director, Digital Process Excellence is responsible for transforming how the company operates across all commercial verticals — Retail, Institutional, and BioSimilars. The role owns the end-to-end design, optimization, and continuous improvement of critical business processes, applying digital tools, automation, and AI to make the business measurably faster, better, and more profitable. This is a business transformation role. This role will partner closely with IT to deliver technology solutions but owns the business outcomes: revenue growth, operating efficiency, customer experience, and process resilience.

Requirements

Define and execute the enterprise digital process strategy across Retail, Institutional, and BioSimilars verticals
Identify and prioritize the highest-value opportunities to apply automation, AI, and digital tools to commercial business processes
Drive measurable improvements in cycle time, quality, customer experience, and profitability
Own end-to-end business process design and continuous improvement across: Order management and order-to-cash, Pricing, bid-quote, contracting, and CPQ, eCommerce and digital marketing, Customer service and customer/government portals, Warehouse management, distribution, and 3PL coordination, Institutional and retail sales operations
Identify inefficiencies, bottlenecks, and improvement opportunities
Develop and execute strategies that ensure scalability and resilience
Lead the identification, prioritization, and adoption of AI and digital solutions across commercial operations
Establish governance, value measurement, and adoption frameworks for AI-enabled processes
Translate emerging technology capabilities into tangible business impact
Define enterprise-level commercial KPIs and dashboards that provide leadership visibility into business performance
Standardize reporting across functions, replacing fragmented and inconsistent approaches
Use data-driven insight to drive continuous improvement and decision-making
Serve as the senior business owner of digital process transformation across commercial operations
Partner with Marketing, Sales, Customer Service, Supply Chain, and Finance to align transformation priorities with business strategy
Liaise closely with IT on solution architecture, delivery, security, and scalability — bringing business requirements forward and ensuring technology investments deliver business outcomes
Act as the executive translator between business outcomes and technology solutions
Build, mentor, and lead a team of digital process champions, each accountable for a core commercial process domain (e.g., order-to-cash, pricing and contracting, eCommerce, warehouse and distribution, customer experience)
Scale process excellence and digital fluency capability across the broader organization
Foster a culture of innovation, accountability, and customer-centricity

Responsibilities

Define and execute the enterprise digital process strategy across Retail, Institutional, and BioSimilars verticals
Identify and prioritize the highest-value opportunities to apply automation, AI, and digital tools to commercial business processes
Drive measurable improvements in cycle time, quality, customer experience, and profitability
Own end-to-end business process design and continuous improvement across: Order management and order-to-cash, Pricing, bid-quote, contracting, and CPQ, eCommerce and digital marketing, Customer service and customer/government portals, Warehouse management, distribution, and 3PL coordination, Institutional and retail sales operations
Identify inefficiencies, bottlenecks, and improvement opportunities
Develop and execute strategies that ensure scalability and resilience
Lead the identification, prioritization, and adoption of AI and digital solutions across commercial operations
Establish governance, value measurement, and adoption frameworks for AI-enabled processes
Translate emerging technology capabilities into tangible business impact
Define enterprise-level commercial KPIs and dashboards that provide leadership visibility into business performance
Standardize reporting across functions, replacing fragmented and inconsistent approaches
Use data-driven insight to drive continuous improvement and decision-making
Serve as the senior business owner of digital process transformation across commercial operations
Partner with Marketing, Sales, Customer Service, Supply Chain, and Finance to align transformation priorities with business strategy
Liaise closely with IT on solution architecture, delivery, security, and scalability — bringing business requirements forward and ensuring technology investments deliver business outcomes
Act as the executive translator between business outcomes and technology solutions
Build, mentor, and lead a team of digital process champions, each accountable for a core commercial process domain (e.g., order-to-cash, pricing and contracting, eCommerce, warehouse and distribution, customer experience)
Scale process excellence and digital fluency capability across the broader organization
Foster a culture of innovation, accountability, and customer-centricity