Senior Director, Pricing Operations Transformation

ServiceNow•Santa Clara, CA

1d•$220,300 - $396,500•Hybrid

About The Position

This role blends strategic leadership with hands-on execution and serves as a trusted partner to the senior leadership team. The Senior Director, Pricing Operations Transformation will lead operational execution of pricing proposals/new commercial models from approval through implementation and launch. They will translate new commercial models and new offers into clear business requirements for product setup, config, pricing, quoting, entitlements and usage tracking systems. This role requires working with cross-functional teams and IT partners to clarify requirements, validate solutions, and accept solutions. The position also supports the enablement of commercials related functions – Sales, Deal Desk, Customers and Commercial Operations. The Senior Director will develop, track, and report on a clear project plan for execution from strategy, drive the operationalization of processes following established governance processes, and identify opportunities to drive productivity for the commercial operations team in the process end-to-end.

Requirements

8+ years of experience driving operationalization of new offers and commercial models
Experience implementing complex and highly cross-functional process/system transformation projects
Effectively led a team of high performing individuals driving process/system transformation
Experience in business process areas covering product/pricing setup, config, pricing, quoting, billing, entitlements, usage, compensation in SaaS industry
Have successfully translated strategic decisions into operational business requirements
Have implemented creative solutions to drive productivity for commercial operations teams using AI/Citizen Developed capabilities
Collaborated effectively with business and IT teams
Have worked effectively in a highly complex, fast-paced and dynamic business environment
Proven experience leading a team, mentor and develop team members.

Responsibilities

Lead operational execution of pricing proposals/new commercial models from approval through implementation and launch
Translate new commercial models and new offers into clear business requirements for product setup, config, pricing, quoting, entitlements and usage tracking systems
Works with cross-functional teams and IT partners to clarify the requirements, validate the solutions, accept the solutions
Supports the enablement of commercials related functions – Sales, Deal Desk, Customers and Commercial Operations
Develops, tracks and reports on a clear project plan for the execution from strategy
Drives the operationalization of processes following established governance processes
Identify opportunities to drive productivity for commercial operations team in the process end-to-end