Senior Analyst, Pricing Operations

Cardinal Health

5d•$57,000 - $73,400•Remote

About The Position

Pricing Operations has a significant and direct impact on the customer experience and company financial performance by using sound judgement in decision making when operationalizing customer, manufacturer, and group purchasing contracts. The Implementation Team within Medical Pricing Services is responsible for customer contract administration, as well as administering and reviewing pricing initiatives as appropriate. The team researches and resolves contract and eligibility issues while onboarding new Cardinal Health distribution customers and assisting customers with Group Purchasing Organization (GPO) transitions. They also serve as a liaison between internal and external key stakeholders and develop and manage customer relationships throughout the pricing and contract implementation process.

Requirements

Bachelor's degree in a related field, or equivalent work experience preferred.
2-3 years of relevant experience preferred.
Strong written, verbal, and interpersonal communication skills.
Customer-facing experience preferred.
Strong organizational, problem-solving, and relationship-building skills.
Ability to effectively communicate with leadership, stakeholders, and customers.
Proficiency in Microsoft Office applications, including Excel, Outlook, OneNote, PowerPoint, and Word.
Strong analytical skills with attention to detail.

Responsibilities

Coordinate with internal and external stakeholders to align pricing for customers, customer onboarding, GPO transfers, and customer disengagements from Cardinal Health.
Manage case plans, resources, and customer commitments.
Identify data requirements and gather relevant data to analyze complex problems, situations, or issues.
Analyze complex situations by focusing on task details and breaking issues into manageable components.
Draw insights and conclusions through logical analysis of complex situations and issues.
Ensure a positive client experience by consistently meeting or exceeding expectations and delivering on service commitments and agreements.
Show empathy for customer concerns and issues; identify customer needs and expectations and respond appropriately.
Identify opportunities to improve efficiency while delivering accurate, high-quality transactions and services; manage resources to optimize cost-effectiveness.