Senior Director, Portfolio Management

JLL•San Francisco, CO

2d•Remote

About The Position

The Transaction Management Lead owns transaction management delivery across RTX’s approximately 80 million-square-foot global portfolio, spanning multiple business units. The role drives portfolio strategy and upstream planning before transactions are executed, coordinates Leasing Advisory brokers and Work Dynamics Transaction Management teams to deliver integrated solutions, and ensures governance, process consistency, and operational excellence across the account. It operates in a strategy-first, fast-paced client environment with evolving priorities and technologies. The successful candidate is a strategic, data-driven advisor who builds executive relationships, anticipates client needs through portfolio strategy, and combines strategic planning with agile execution. The position leads transaction managers and cross-functional teams across dispersed markets, serves as the primary contact for transaction management service delivery and escalations, owns the account’s transaction management financial and contractual responsibilities, and supports executive decision-making with portfolio analysis and recommendations. The position is remote in San Francisco, California, with approximately 10–20% travel across client sites and geographies. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship. Expected compensation is $225,000–$325,000 per year, with final compensation based on factors including qualifications, location, market conditions, and internal considerations.

Requirements

10+ years of experience in Transaction Management or Corporate Leasing.
Track record leading portfolio strategy across large, multi-geography, multi-business-unit portfolios.
Experience with upstream strategic planning and executive-level decision support.
Strong portfolio analytics skills, including occupancy planning and scenario analysis.
Experience partnering with brokerage or advisory teams to deliver integrated account solutions.
Comfort working across dispersed markets and cross-functional teams.
Deep understanding of JLL’s Transaction Management process and its impact on service delivery and the SOW.
Agility with technology platforms, portfolio analytics, reporting tools, and data-heavy client systems.
Strategic thinking combined with hands-on execution across a large, dispersed portfolio.
Capacity to handle ambiguity and solve complex problems effectively.
Ability to connect portfolio data and insights to forecasting, KPI reporting, and strategic recommendations.
Superior executive-level client relationship skills.
Strong communication skills and executive presence.
Ability to work independently across geographies while remaining a strong team player.
Honesty and trustworthiness.
Must be authorized to work in the United States without visa sponsorship.

Responsibilities

Lead transaction management across the approximately 80 million-square-foot global portfolio and multiple business units.
Lead transaction managers and cross-functional teams across dispersed markets.
Coordinate Leasing Advisory brokers and Work Dynamics Transaction Management teams to deliver integrated account solutions.
Attract, hire, and retain talent; build team performance through coaching and feedback.
Act as a player-coach, personally engaging in selected high-priority or complex transactions.
Drive portfolio optimization, occupancy planning, and scenario analysis.
Develop multi-year transaction roadmaps that anticipate real estate needs before individual deal triggers.
Lead upstream strategic initiatives and support executive decision-making before transaction execution.
Align portfolio strategy with client business objectives across business units and geographies.
Partner with client leadership to translate business priorities into long-term real estate strategy and execution.
Use portfolio data and insights for forecasting, pipeline management, and strategic recommendations.
Build executive-level client relationships through strategic, data-driven advisory support.
Serve as the single point of contact for Transaction Management service delivery and escalations.
Own Transaction Management contractual obligations to the client.
Develop and implement the account business plan.
Own the Transaction Management P&L.
Meet account growth targets and identify cross-selling opportunities for JLL products.
Track fee collection and accounts receivable.
Ensure governance, process consistency, and achievement of KPIs, service levels, and other contracted metrics.
Run the change control process and manage risk across the portfolio.
Use portfolio data and analytics for KPI reporting and operational decision-making.
Maintain agility with technology platforms, portfolio analytics, reporting tools, and data-heavy client systems.
Own direct reports’ professional development and account succession planning.
Build and maintain SOPs and processes that support operational excellence across the portfolio.
Prepare quarterly business reviews (QBRs).