Senior Director, Portfolio Management

JLL • San Francisco, CA

4d • $225,000 - $325,000 • Remote

About The Position

The Transaction Management Lead for the RTX account owns transaction management delivery across an approximately 80-million-square-foot global portfolio spanning multiple business units. The role drives portfolio strategy and planning ahead of transaction execution, coordinates Leasing Advisory brokers and Work Dynamics transaction management teams to deliver integrated solutions, and ensures governance, process consistency, and operational excellence across the account.

This is a strategy-first role in a fast-paced client environment with evolving priorities and technologies. The successful candidate will act as a strategic, data-driven advisor, build executive relationships, anticipate client needs through upstream portfolio planning, and maintain agility and speed of execution. The position leads transaction managers and cross-functional teams across dispersed markets, serves as the primary contact for transaction management service delivery and escalations, and owns the transaction management P&L and contractual obligations. Travel is approximately 10–20% across client sites and geographies. The role is remote in San Francisco, California. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• At least 10 years of experience in Transaction Management or Corporate Leasing.
• A track record leading portfolio strategy across large, multi-geography, multi-business-unit portfolios.
• Experience with upstream strategic planning and executive-level decision support.
• Strong portfolio analytics skills, including occupancy planning and scenario analysis.
• Experience partnering with brokerage or advisory teams to deliver integrated account solutions.
• Comfort working across dispersed markets and cross-functional teams.
• Deep understanding of JLL’s Transaction Management process and its impact on service delivery (SOW).
• Agility with technology platforms, portfolio analytics, reporting tools, and data-heavy client systems.
• Strategic thinking combined with hands-on execution across a large, dispersed portfolio.
• Capacity to deal with ambiguity and solve complex problems effectively.
• Ability to connect portfolio data and insights to forecasting, KPI reporting, and strategic recommendations.
• Superior executive-level client relationship skills.
• Strong communication skills and executive presence.
• Ability to work independently across geographies while remaining a strong team player.
• Honesty and trustworthiness.
• Must be authorized to work in the United States without visa sponsorship.

Responsibilities

• Lead transaction management across the approximately 80-million-square-foot global portfolio and multiple business units.
• Lead transaction managers and cross-functional teams across dispersed markets.
• Coordinate Leasing Advisory brokers and Work Dynamics transaction management teams to deliver integrated solutions.
• Attract, hire, and retain talent; develop team performance through coaching and feedback.
• Personally engage as a player-coach on selected high-priority or complex transactions.
• Drive portfolio strategy, including optimization, occupancy planning, and scenario analysis.
• Develop multi-year transaction roadmaps that anticipate real estate needs before individual deal triggers.
• Lead upstream strategic initiatives and support executive decision-making before transaction execution.
• Align portfolio strategy with client business objectives across business units and geographies.
• Partner with client leadership to translate business priorities into long-term real estate strategy and execution.
• Use portfolio data and insights to support forecasting, pipeline management, and strategic recommendations.
• Build executive-level client relationships through strategic, data-driven advisory support.
• Serve as the single point of contact for transaction management service delivery and escalations.
• Own transaction management contractual obligations to the client.
• Develop and implement the account business plan.
• Own the Transaction Management P&L.
• Meet account growth targets and identify cross-sell opportunities for JLL products.
• Track fee collection and accounts receivable.
• Ensure governance, process consistency, and achievement of KPIs, service levels, and other contracted metrics.
• Run the change control process and manage portfolio risk.
• Use portfolio data and analytics for KPI reporting and operational decision-making.
• Use technology platforms, portfolio analytics, reporting tools, and data-heavy client systems effectively.
• Own direct reports’ professional development and account succession planning.
• Build and maintain SOPs and processes to support operational excellence across the portfolio.
• Prepare QBRs.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed