Senior Director, Portfolio & Program Management

LEARFIELD•Irvine, CA

4d•$172,000 - $215,000

About The Position

Paciolan operates across multiple business segments with distinct client needs and growth trajectories. As the organization accelerates investment in new products, shared product, engineering, and design, capacity has become its most constrained and strategically valuable resource. The Senior Director, Portfolio & Program Management establishes and leads the enterprise portfolio function that governs how this capacity is allocated and deployed. This role provides end-to-end visibility into the product development portfolio, ensuring alignment between strategic priorities and execution while enabling leadership to make informed, data-driven investment decisions. This is a charter-level role, serving as the connective layer between segment demand and engineering supply, and acting as the single source of truth on the state of the development portfolio for the President, CTO, CPO, and CFO.

Requirements

8+ years of proven experience leading a portfolio or PMO function within a product-led, software-driven organization, with an emphasis on outcomes over process compliance.
Demonstrated success in converting business priorities into actionable portfolio decisions, including resource allocation, sequencing, and tradeoffs.
Strong presence with senior leadership; skilled at communicating complex tradeoffs clearly and influencing decisions without direct authority.
Demonstrated understanding of engineering investment economics, including capex/opex treatment, cost modeling, and ROI analysis.
Experience building accurate, scalable portfolio reporting using tools such as Jira, Azure DevOps, or portfolio management platforms, with pragmatic use of AI-supported insights.
Ability to design and sustain governance rhythms that drive decisions and accountability.
Experience standing up new functions and evolving them into scalable organizational capabilities.

Nice To Haves

Experience in ticketing, sports technology, live entertainment, or comparable multi-segment B2B SaaS environments.

Responsibilities

Own and deliver the enterprise capacity scorecard, providing a clear and recurring view of how shared resources are allocated and whether deployment aligns with business priorities.
Build and maintain the single source of truth for all product development initiatives, including scope, ownership, dependencies, risk, status, and forecasts.
Surface insights on misalignment, overcommitment, and emerging delivery risks.
Build and lead the program management function, aligning resources to product domains and business segments.
Recruit, develop, and scale a high-performing team of program managers.
Establish a durable operating model that evolves with growth.
Lead the recurring portfolio review forum with executive leadership, structuring discussions, framing tradeoffs, and enabling prioritization decisions.
Present clear, data-backed options when demand exceeds available capacity.
Capture decisions and ensure alignment and follow-through across stakeholders.
Operate the enterprise resource allocation process across segments and product initiatives, making both supply and demand transparent and actionable.
Identify and escalate capacity conflicts, dependency risks, and delivery constraints early.
Ensure ongoing alignment between strategic direction and weekly/monthly capacity deployment.
Establish scalable, lightweight standards for status reporting, risk management, and forecasting across delivery teams.
Drive a consistent operating cadence that enables decision-making without introducing unnecessary process overhead.
Clearly distinguish between portfolio governance and delivery execution reporting.
Partner with Finance to integrate engineering investment tracking into portfolio reporting, including cost-per-initiative, capex/opex classification, and domain-level spend.
Enable visibility into ROI and benefits realization for completed initiatives and incorporate learnings into prioritization.
Link capacity allocation decisions to financial outcomes and investment performance.