Senior Director, People Operations

USTA National Headquarters•Orlando, FL

4d•Hybrid

About The Position

At the USTA, our mission is to grow the game of tennis to inspire healthier people and communities everywhere. To do that, we need a champion of our most valuable asset: our people. As the Sr. Director, People Operations, you will be the strategic architect of our total rewards, wellness, HR-related systems management, and organizational culture. You will lead the design and execution of high-impact compensation and benefits programs that attract world-class talent, while serving as the primary advocate for a healthy, inclusive, and compliant workplace through expert employee relations. This is a leadership role for a data-driven strategist who understands that a great employee experience is the "ace" that helps us win as a team.

Requirements

15+ years of progressive HR leadership, with at least 5 years specifically overseeing Compensation, Benefits, and HR Operations
Proven track record in the sports, media, or entertainment industries.
You are equally comfortable in a complex Excel sheet modeling bonus structures as you are in a sensitive 1-on-1 consultative session.
Bachelor’s degree in HR, Business, or related field, or certification from SPHR/CEBS.

Responsibilities

Design, implement, and oversee a comprehensive, multi-tiered compensation framework that ensures internal equity and external competitiveness. This includes the end-to-end management of base salary structures, geographic differentials, and annual merit increase cycles.
Develop and refine short- and long-term incentive programs that translate the USTA’s organizational mission into measurable performance outcomes, ensuring that "how we pay" reinforces "what we achieve."
Develop communication strategies that demystify compensation for employees and people leaders, fostering a culture of trust, transparency, and clarity regarding the organization’s investment in its talent.
Lead the annual market benchmarking process, utilizing survey data and labor market analytics to calibrate our competitive positioning within the sports, entertainment, and non-profit sectors.
Maintain a rigorous job leveling and titling architecture that ensures organizational scalability. This involves evaluating new and existing roles to ensure they are appropriately slotted based on scope, impact, and market value.
Monitor emerging trends in the "Future of Work"—including pay transparency legislation and shifts in total rewards preferences—to keep the organization ahead of the curve.
Serve as the primary internal liaison for the organization’s external compensation consultant. Collaborate on the design, modeling, and validation of executive-level pay structures to ensure they meet the highest standards of market alignment.
Lead the development of high-impact materials and presentations for the Compensation Committee and Board of Directors
Oversee the USTA’s comprehensive benefits portfolio (Medical, 401k, Wellness perks), ensuring they reflect our commitment to "champions of wellness."
Pivot our offerings to meet the modern needs of a hybrid workforce, including mental health support, family-friendly policies, and "play-where-you-work" perks.
Provide thoughtful consultation to USTA National and Section leadership as needed and/or requested

Benefits

Medical
dental
vision
access to doctors virtually
a flexible spending account to manage your health and dependent care expenses
life and disability insurance
Generous paid time off policy - including vacation, sick, personal, and paid holidays
parental leave
a paid winter recess
401(k) with employer matching (up to 6.5%)
promotional and growth opportunities
Learning and Development programs to learn on the job
up to $7,000 for tuition reimbursement
Resources for overall well-being, including mental health and meditation benefits.
A personalized health management program
pet insurance
commuter benefits
identity theft protection
discounts with our network of partners
fun events