Senior Director, People Operations

USTA National Tennis Center•Lake Nona, FL

3d•Hybrid

About The Position

The USTA is seeking a Sr. Director, People Operations to serve as the strategic architect of their total rewards, wellness, HR-related systems management, and organizational culture. This role will lead the design and execution of high-impact compensation and benefits programs to attract world-class talent and advocate for a healthy, inclusive, and compliant workplace through expert employee relations. This is a leadership role for a data-driven strategist focused on creating a great employee experience.

Requirements

15+ years of progressive HR leadership experience.
At least 5 years specifically overseeing Compensation, Benefits, and HR Operations.
Proven track record in the sports, media, or entertainment industries.
Comfortable in complex Excel modeling and sensitive 1-on-1 consultative sessions.
Bachelor’s degree in HR, Business, or related field, or certification from SPHR/CEBS.

Responsibilities

Design, implement, and oversee a comprehensive, multi-tiered compensation framework that ensures internal equity and external competitiveness, including end-to-end management of base salary structures, geographic differentials, and annual merit increase cycles.
Develop and refine short- and long-term incentive programs that align with the USTA’s organizational mission and measurable performance outcomes.
Develop communication strategies to foster a culture of trust, transparency, and clarity regarding compensation.
Lead the annual market benchmarking process, utilizing survey data and labor market analytics to calibrate competitive positioning within the sports, entertainment, and non-profit sectors.
Maintain a rigorous job leveling and titling architecture that ensures organizational scalability by evaluating new and existing roles.
Monitor emerging trends in the 'Future of Work,' including pay transparency legislation and shifts in total rewards preferences.
Serve as the primary internal liaison for the organization’s external compensation consultant, collaborating on the design, modeling, and validation of executive-level pay structures.
Lead the development of high-impact materials and presentations for the Compensation Committee and Board of Directors.
Oversee the USTA’s comprehensive benefits portfolio (Medical, 401k, Wellness perks), ensuring they reflect a commitment to wellness.
Innovate benefit offerings to meet the modern needs of a hybrid workforce, including mental health support, family-friendly policies, and 'play-where-you-work' perks.
Provide consultation to USTA National and Section leadership as needed.