Director of People Operations

Higharc

3d•Remote

About The Position

Higharc is seeking a strategic Director of People Operations to own the full employee journey and build the infrastructure that keeps a high-performing, remote-first team moving at speed. This role reports to executive leadership and is critical to how Higharc scales without losing the culture that got us here. You'll be leading a team responsible for everything from culture and performance to compliance, L&D, and IT. This is not a maintenance role. You're building a proactive, scalable People Ops function during a critical period of growth, and you'll do it with a bias toward clarity over process and velocity over bureaucracy. You'll partner closely with the Directors of Recruiting and Events to ensure a consistent, coherent employee experience across all touch points. You'll also serve as the internal voice of change — a calm, clear communicator when the company shifts, and the person who ensures our remote-first culture is a superpower, not a liability. Every system you build should ask: does this give people more confidence to move fast, or does it make them stop and ask permission? If it's the latter, it doesn't belong here.

Requirements

7–10 years in People Ops or HR, with a proven track record of building programs that scale — not just inheriting and maintaining them
At least 2–3 years leading a People Ops team in a high-growth tech environment
Significant experience leading distributed teams and navigating the real cultural and operational challenges of remote-first work
A data-driven approach to people decisions — you use engagement scores, retention trends, and performance data to iterate, not just report
The communication skills to translate a difficult policy change or comp redesign into a clear, human message that lands well across the company
Deep familiarity with modern HR tech: Lattice, Rippling, Slack, Notion, Asana, and Google Workspace

Responsibilities

Build and own the People Ops roadmap, translating company objectives into programs that scale with how Higharc actually operates — high trust, high accountability, high autonomy.
Lead, mentor, and develop the People Ops team — setting clear KPIs, removing blockers, and investing in their growth.
Evolve our remote-first culture with systems and programs built around accountability, autonomy, and resilience — the kind that make distributed work a competitive edge.
Refine our performance management and engagement programs to create a culture where high standards and high trust coexist.
Build and lead a manager training and support program so our people leads are effective, consistent, and equipped to build strong teams.
Oversee IT systems, benefits, compliance, and help desk — the operational infrastructure that makes everything else run.
Serve as the point person for organizational change and internal communication, ensuring shifts land clearly and with context.
Partner cross-functionally with Recruiting and Events to ensure consistency across all employee experience workstreams.