Senior Director, People Operations

Ro•New York, NY

3d•$201,900 - $263,000•Hybrid

About The Position

Ro is a direct-to-patient healthcare company focused on delivering the easiest, most effective care possible through its vertically integrated platform. Ro offers nationwide telehealth, labs, and pharmacy services, helping millions of patients across the United States. The company is recognized as a top workplace, earning numerous honors for its commitment to employees. As Senior Director, People Operations, you will lead and scale the systems, programs, and operational infrastructure that support an exceptional employee experience at Ro. This role oversees core People function foundations including HR systems, people analytics, benefits and leave administration, compliance, employee lifecycle operations, and employee services, ensuring efficiency, scalability, and alignment with business needs. You will partner with leaders across People, Finance, IT, Legal, and the broader business, acting as a strategic and operational thought partner. Reporting to the SVP, People, this role is crucial for Ro's growth by enabling scalable systems, data-driven decisions, operational excellence, and a high-quality employee experience. You will also shape the use of workforce data and insights to enhance organizational effectiveness, inform leadership decisions, and guide People strategy. This position is ideal for a leader with systems thinking, strong execution skills, and the ability to thrive in fast-paced environments. Ro employees expect intuitive systems, seamless experiences, and high-quality support. You should be passionate about improving work processes through scalable processes, modern technology, automation, and AI-enabled solutions that create efficient, consumer-grade employee experiences. You will be instrumental in shaping the future of People Operations at Ro by building scalable workflows, self-service capabilities, and intelligent systems.

Requirements

10–15+ years of experience in People Operations, HR Operations, or related functions, including leadership experience in high-growth or complex environments
Deep expertise in HR systems, people analytics, workforce reporting, workflow automation, and operational process design
Experience scaling People infrastructure, programs, and service delivery in fast-growing, technology-driven organizations
Demonstrated ability to apply AI, automation, and emerging technologies to improve operational efficiency and employee experience
Strong knowledge of benefits administration, leave management, and multi-state HR compliance
Excellent analytical and problem-solving skills, with experience translating workforce data and operational metrics into actionable insights, business recommendations, and process improvements
Ability to operate effectively at both strategic and tactical levels, balancing long-term initiatives with hands-on operational execution
Strong communication and change management skills, with experience driving operational transformation and adoption across organizations

Nice To Haves

Experience supporting or partnering on compensation programs is a plus, but not required

Responsibilities

Set the strategy and vision for People Operations, including HR systems, people analytics, workforce insights, benefits administration, compliance, employee lifecycle operations, and employee services
Build and evolve People analytics and workforce insights capabilities, developing reporting, dashboards, metrics, and decision-support tools that enable leaders to make informed decisions about talent, organizational effectiveness, and workforce planning
Own and optimize People systems and workflows, ensuring scalability, data integrity, operational efficiency, and seamless employee experiences across the lifecycle
Build and evolve scalable People processes and service delivery models that improve efficiency, consistency, and employee experience across the organization
Improve efficiency, scalability, and employee experience through process improvement, automation, systems optimization, and thoughtful application of AI-enabled tools and workflows
Identify opportunities to embed AI and emerging technologies into People Operations workflows to improve efficiency, employee experience, scalability, and quality of service delivery
Partner cross-functionally with Finance, IT, Legal, and People teams to support workforce planning, compensation operations, reporting, organizational health metrics, and strategic business initiatives
Oversee benefits and leave administration programs, ensuring competitive offerings, operational excellence, and compliance with applicable federal, state, and local regulations
Ensure strong governance, compliance, and operational controls across People systems, policies, processes, and employee data management practices
Lead and modernize employee support operations, including self-service capabilities, knowledge management, service standards, and scalable employee support models
Drive operational excellence across the employee lifecycle, including onboarding, internal mobility, and offboarding experiences
Apply product management and service design principles to employee-facing programs, systems, and operational workflows to continuously improve the employee experience
Lead operational transformation initiatives and change management efforts that improve scalability, organizational efficiency, and employee experience across the business