Senior Director, Partner Programs, Enablement, and Operations

Ping Identity•Denver, CO

3d•$185,000 - $265,000

About The Position

Ping Identity is seeking a strategic, execution-oriented leader to build the operating system that helps partners create pipeline, win business, and deliver customer outcomes. The role combines partner program design, partner enablement, and chief-of-staff-style operating leadership. The person will translate channel strategy into repeatable programs, equip partners and internal teams to execute, and establish the planning, measurement, and decision cadence needed to scale the partner business. The role designs and manages the partner-program portfolio, including recruitment, onboarding, activation, specialization, co-selling, services readiness, incentives, recognition, and lifecycle management. It establishes partner segmentation and investment principles, program requirements and governance, and repeatable frameworks for joint business planning and measurable outcomes. It also leads partner enablement and activation, developing partner-ready product materials and role-based learning journeys, and improving readiness based on adoption, field usage, win/loss evidence, and customer results. As operating lead for the partner organization, the role establishes planning and execution rhythms, translates priorities into integrated plans, prepares leadership and partner reviews, tracks initiatives and risks, and builds metrics connecting partner activity to pipeline, revenue, readiness, customer outcomes, and return on investment. It drives alignment across internal functions and partner executives, facilitates decisions, and provides data-informed recommendations to senior leadership. The role also develops organizational capabilities and a high-accountability, partner-first culture through influence, hiring, coaching, role clarity, and reusable processes. The position requires willingness to travel domestically and internationally as needed. Ping Identity describes its work environment as flexible and collaborative and offers competitive benefits and perks.

Requirements

Bachelor’s degree or equivalent practical experience.
Approximately 9–11 years of experience in partner programs, channel strategy, alliances, revenue operations, sales enablement, business operations, or a related discipline.
Experience in a software, cloud, cybersecurity, identity, or other technology ecosystem with complex partner motions.
Demonstrated success designing and scaling partner programs, enablement programs, or cross-functional operating models.
Strong program-management and operating-rhythm skills, including planning, prioritization, dependency management, metrics, and executive communication.
Ability to move between strategy and execution by defining a model, making a plan, aligning stakeholders, and driving delivery.
Excellent written, verbal, facilitation, influencing, and relationship-building skills.
Strong business judgment and comfort making recommendations with incomplete information.
Experience working across Sales, Marketing, Product, Services, Finance, Legal, and Operations.
High ownership, follow-through, and ability to manage multiple priorities in a rapidly changing environment.
Willingness to travel domestically and internationally as needed.

Nice To Haves

Experience with global system integrators, regional system integrators, distributors, resellers, cloud marketplaces, or technology partners.
Experience building partner tiering, specialization, incentives, investment, onboarding, certification, or co-selling programs.
Experience translating product launches into partner-ready go-to-market and delivery motions.
Experience running executive operating cadences, QBRs, leadership reviews, or chief-of-staff/business-operations functions.
Familiarity with CRM, partner relationship management, analytics, planning, and collaboration tools.
Experience in identity and access management, cybersecurity, SaaS, or enterprise infrastructure.
MBA or other relevant advanced degree.

Responsibilities

Design and manage a partner-program framework spanning recruitment, onboarding, activation, specialization, co-selling, services readiness, incentives, recognition, and lifecycle management.
Establish transparent principles for partner segmentation, prioritization, investment, access to strategic initiatives, and partner progression.
Create program requirements, benefits, governance, operating guidelines, and communications for field teams and partners.
Develop frameworks for joint business planning, partner commitments, mutual action plans, strategic partner agreements, and measurable outcomes.
Partner with Legal, Finance, Product, Marketing, Sales, Services, and Operations to ensure programs are scalable, economically sound, and aligned with company priorities.
Define partner-ready packages for priority products and motions, including messaging, use cases, demos, pricing and SKU guidance, sales plays, presales support, delivery readiness, and customer proof.
Build role-based enablement journeys and a calendar of onboarding, training, certification, launch, and reinforcement activities.
Improve enablement using partner adoption, field usage, win/loss evidence, and customer results; measure asset usage and impact and iterate based on evidence.
Coordinate with Revenue Enablement, Product, Solutions Engineering, Professional Services, Customer Experience, Marketing, and regional alliances leaders to close readiness gaps and reduce duplication.
Establish the partner organization’s operating cadence, including annual and quarterly planning, weekly execution reviews, pipeline and forecast inspection, executive readouts, and action follow-through.
Translate strategic priorities into integrated plans with owners, milestones, dependencies, decisions, and escalation paths.
Prepare leadership meetings, QBRs, business reviews, and executive partner engagements with concise narratives, decision materials, and recommended actions.
Maintain a consolidated view of strategic initiatives, partner commitments, risks, cross-functional dependencies, and overdue or blocked actions.
Build dashboards and metrics connecting partner activity to pipeline, sourced and influenced revenue, activation, enablement adoption, delivery readiness, customer outcomes, and return on investment.
Improve clarity around partner attribution, field rules of engagement, investment decisions, incentives, and handoffs between direct sales and partners.
Surface trade-offs, drive decisions to closure, and ensure commitments become accountable execution.
Build relationships and alignment across Channel Alliances, Sales, Marketing, Product, Solutions Engineering, Professional Services, Customer Experience, Finance, Legal, Revenue Operations, partner executives, and internal leaders.
Support strategic partner motions, including executive alignment, joint go-to-market planning, customer engagement, and mutual investment discussions.
Provide data-informed recommendations to senior leadership on partner priorities, programs, enablement investments, and operating-model improvements.
Lead through influence across a distributed global organization and foster a high-accountability, partner-first culture.
Develop program, enablement, and operations capabilities through hiring, coaching, role design, reusable processes, and cross-functional partnerships.
Establish standards for planning, communication, measurement, and follow-through.
Launch a partner-program and enablement operating model with defined ownership, governance, milestones, and success measures during the first 12 months.
Establish a prioritized partner portfolio and transparent criteria for investment, access, activation, and progression during the first 12 months.
Deliver a measurable enablement plan for priority products and partner motions, with adoption and business-impact reporting during the first 12 months.
Improve partner pipeline inspection, attribution, forecasting, and executive reporting, and establish an operating cadence that improves cross-functional execution during the first 12 months.
Demonstrate stronger partner engagement, field adoption, and measurable contribution to pipeline, revenue, and customer outcomes during the first 12 months.
Travel domestically and internationally as needed.