Senior Director, Out of Home
About The Position
The Senior Director, Out of Home leads communication, planning, and implementation across multiple client accounts, ensuring consistent quality, style, and delivery. The role requires strong knowledge of account management and the OOH sector, confident internal and external communication, calm and effective resolution of client, vendor, and staffing issues, and careful financial reporting. In partnership with the Managing Director, the Director shares responsibility for meeting and exceeding billing and revenue targets. The position develops client relationships and business, advises clients and agencies with market insights, and identifies solutions to client needs and potential issues. It also contributes to business planning, staffing, partnerships, process improvements, and agency projects. The Director supports a positive organizational culture and develops employees to their potential. Employees are required to work in the office at least three days per week, subject to local law and any additional direction from the agency or manager.
Requirements
- OOH experience across all environments, with strong knowledge of the industry, client categories, markets, and key clients.
- Proven ability to maintain and grow staff, agency, and client relationships through exceptional customer service.
- Previous experience presenting to top-level clients and individuals.
- Sound financial management skills, including knowledge and comprehension of the financial and business aspects of internal and client companies.
Nice To Haves
- 10 or more years of experience within an OOH or full-service media agency.
- Bachelor’s degree in a related field or equivalent work experience.
- Ability to manage, develop, and motivate employees and clients at all levels.
- Commercial awareness and business acumen.
- Excellent verbal and written communication skills, including presentation skills.
- Strong strategic, organizational, and analytical skills.
Responsibilities
- Lead communication, planning, and implementation for multiple clients, maintaining continuity in quality, style, and delivery across accounts.
- Provide monthly updates to the Managing Director on each client and progress against goals.
- Build and maintain client relationships through effective service, proactive problem solving, and successful account management with clients, agencies, and media owners; ensure staff do the same.
- Retain and grow existing client budgets and develop new business from existing accounts.
- Regularly present market updates and insights to clients and agencies.
- Work with the Managing Director to adapt services to client and agency needs and identify opportunities to grow the business.
- Identify potential client issues and work with teams to develop solutions.
- Write persuasive proposals and detailed analyses, and educate staff in these skills.
- Present confidently to clients, agencies, and peers.
- Keep the company informed about developments in the OOH market.
- Assist the Managing Director with monthly budget projections, staffing plans and organizational charts for new business wins, and development of partnerships and new revenue streams.
- Help foster a positive organizational culture and develop staff to their highest potential.
- Identify and lead process improvements to streamline work and increase efficiency.
- Work with Outdoor Media Group partners to develop program features that reduce administrative workload.
- Work with the leadership team to identify, lead, and execute agency projects.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
