Senior Director, Operations

East Boston Neighborhood Health Center Corporation•Revere, MA

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page . Time Type: Full time Department: Administration All Locations: 300 Ocean Avenue – Revere Position Summary: In collaboration with co-leadership and senior management, the Senior Director participates in organizational strategic planning, performance improvement initiatives, and the development of management standards that ensure compliance with regulatory requirements and alignment with stakeholder expectations. The successful candidate will be able to perform the following responsibilities: Strategic Leadership & Organizational Alignment Integrate the Health Center’s strategic priorities into the operational oversight of assigned departments and facilities. Serve as a key contributor to internal and external stakeholders, including patients, providers, staff, community partners, and local, state, and federal entities. Promote and operationalize the Health Center’s vision through: Strong financial performance and fiscal accountability Sustainable growth and access to services Employee engagement and patient-centered care Patient Access and Patient Experience Collaborate with clinical and administrative leaders to develop and advance high-quality, efficient clinical care models that improve patient engagement and outcomes across main and satellite facilities People Leadership & Workforce Development Provide direct supervision, mentorship, and leadership to assigned managers and directors. Support recruitment, hiring, onboarding, and training of a diverse and high-performing management team. Conduct performance evaluations and provide ongoing coaching and feedback. Partner with Administrative Directors, Directors, and Managers to ensure staff competency through education, training, and professional development initiatives. Foster a culture of accountability, teamwork, inclusion, and continuous improvement. Operational Excellence & Service Delivery Develop, implement, and monitor systems that support efficient, high-quality service delivery. Monitor patient flow, access, and volume to optimize operational performance and patient experience. Collaborate with leadership on the development and implementation of new programs and services aligned with organizational strategy. Support customer satisfaction and patient feedback initiatives, including staff training and performance monitoring. Lead or support departmental performance improvement and quality initiatives, including outcome measurement and reporting. Collaborate with clinical and administrative leadership in the design and redesign of care delivery models. Foster strong collaboration across departments and with external community partners. Partner with Human Resources to promote cultural competence through training, standards, and service design. Support marketing and outreach efforts to increase awareness and utilization of services. Assist with the development and implementation of Patient-Centered Medical Home (PCMH), ACO, capitated programs, and community health initiatives. Other Duties: Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Bachelor’s Degree in Health Care Administration or related work experience in Business Administration or related field.
Demonstrated record of experience at mid- or upper management level positions, 5 years of experience in health care preferred.
Strong understanding of healthcare operations, regulatory compliance, and performance improvement.
Experience managing budgets, personnel and departmental resources.
Proven executive leadership, judgment, and communication skills.
Exceptional problem-solving and conflict-resolution abilities.
Ability to handle sensitive and confidential matters with professionalism and discretion.
The ability to work in a fast-paced environment.

Nice To Haves

Master’s preferred.

Responsibilities

Strategic Leadership & Organizational Alignment Integrate the Health Center’s strategic priorities into the operational oversight of assigned departments and facilities.
Serve as a key contributor to internal and external stakeholders, including patients, providers, staff, community partners, and local, state, and federal entities.
Promote and operationalize the Health Center’s vision through: Strong financial performance and fiscal accountability Sustainable growth and access to services Employee engagement and patient-centered care
Patient Access and Patient Experience Collaborate with clinical and administrative leaders to develop and advance high-quality, efficient clinical care models that improve patient engagement and outcomes across main and satellite facilities
People Leadership & Workforce Development Provide direct supervision, mentorship, and leadership to assigned managers and directors.
Support recruitment, hiring, onboarding, and training of a diverse and high-performing management team.
Conduct performance evaluations and provide ongoing coaching and feedback.
Partner with Administrative Directors, Directors, and Managers to ensure staff competency through education, training, and professional development initiatives.
Foster a culture of accountability, teamwork, inclusion, and continuous improvement.
Operational Excellence & Service Delivery Develop, implement, and monitor systems that support efficient, high-quality service delivery.
Monitor patient flow, access, and volume to optimize operational performance and patient experience.
Collaborate with leadership on the development and implementation of new programs and services aligned with organizational strategy.
Support customer satisfaction and patient feedback initiatives, including staff training and performance monitoring.
Lead or support departmental performance improvement and quality initiatives, including outcome measurement and reporting.
Collaborate with clinical and administrative leadership in the design and redesign of care delivery models.
Foster strong collaboration across departments and with external community partners.
Partner with Human Resources to promote cultural competence through training, standards, and service design.
Support marketing and outreach efforts to increase awareness and utilization of services.
Assist with the development and implementation of Patient-Centered Medical Home (PCMH), ACO, capitated programs, and community health initiatives.