Senior Director, Operations

Project 180•Los Angeles, CA

1d•$150,000 - $180,000•Hybrid

About The Position

This is a role for an operations leader who wants to construct the systems, infrastructure, and logistics backbone that will allow our programs to scale and thrive. You will join the P180 Executive Team as a peer alongside the Senior Directors of People & Culture, Programs, and Quality & Outcomes — a collaborative leadership model where influence comes from expertise and relationships. Project 180 is a division of Special Service for Groups, Inc. (SSG). SSG handles HR and fiscal administration at the legal entity level; your focus is what sits specifically within Project 180: facilities, IT, financial management, and program logistics. The Senior Director reports to Project 180’s Division Director and works closely with SSG’s CFO and senior leadership, external consultants and vendors, and staff at all levels of the organization.

Requirements

8+ years of professional experience across multiple relevant domains: operations, facilities, IT, and/or financial management
3+ years of supervisory experience, ideally across multiple functional areas
2+ years of experience in a government, nonprofit, or mission-driven organization
Demonstrated success building or significantly overhauling operational systems
Valid California driver’s license, proof of insurance, and reliable personal vehicle
Commitment to Project 180’s mission and strong DEI leadership
Verification of employment eligibility and background check required

Nice To Haves

Systems thinker who is energized by building infrastructure from the ground up
Moves fluidly between strategy and execution, getting into the weeds when needed
Disciplined project manager who holds self and others accountable to outcomes
Leads through trust and results in peer and matrixed environments
Comfortable supervising technical experts and translating complex content to senior leaders
Sets bold vision independently and leads strategy development
Approaches internal operations with a customer service mindset — responsive, easy to work with, and attuned to staff needs
Leads large-scale transformation with strong relationship management
Flexible and quick to adapt; drives continuous improvement across teams and operations
Deep commitment to reducing criminal justice involvement through community-based care

Responsibilities

Oversee the management and maintenance of Project 180’s buildings (offices and housing sites), vehicles, and equipment
Direct and continuously improve health, safety, and security policies, procedures, and practices across four interim housing sites and the broader division
Build facilities management systems: work orders, inventory, procurement, inspections, vendor management
Lead the selection, leasing, renovation, and furnishing of new facilities
Build the logistics infrastructure that enables program staff to deliver services reliably — transportation, equipment readiness, site operations
Manage external facility relationships: property managers, owners, developers, and funders
Own P180’s IT strategy and execution roadmap
Manage the MSP vendor relationship for infrastructure, security, and user support
Oversee website and intranet development and ongoing maintenance
Lead software procurement, licensing, and lifecycle management
Manage equipment inventory and refresh cycles
Partner with the Division Director to develop and execute financial strategy
Implement best-in-class systems for budgeting, forecasting, financial controls, and accounts payable
Serve as the primary P180 liaison to SSG for financial processes — improving coordination, reducing friction, and ensuring clean data flows between the division and the parent organization
Lead and develop a team of 5–6 staff: two Operations Coordinators, a Facilities Manager, and a Finance Manager or Operations Generalist (to be hired)
Serve as a peer executive on the P180 leadership team, contributing to division-wide strategy
Create the conditions for your team to do their best work — set direction, remove obstacles, and step in where needed without micromanaging
Regular attendance required; holiday or weekend work may occasionally be required
Maintain and uphold Agency mission statement, values, policies, procedures, and principles
Perform other duties as needed