Senior/Associate Director, Operations

Classet•Fort McMurray, AB

4h•CA$120,000 - CA$140,000•Onsite

About The Position

Paladin Security is seeking a strategic and people-focused Senior/Associate Director, Operations to lead operations across Northern Alberta. This senior leadership role is responsible for driving operational excellence, strengthening client relationships, overseeing financial performance, and developing high-performing teams across a complex security services portfolio. As a key member of the regional leadership team, you will champion the Paladin Difference while ensuring exceptional service delivery, sustainable growth, and industry-leading client satisfaction.

Requirements

Leadership experience overseeing large-scale operations, multi-site portfolios, or regional business units
Experience managing client relationships and executive-level stakeholders
Strong financial acumen, including budgeting, forecasting, and profitability management
Demonstrated ability to lead and develop management teams
Experience driving operational excellence and continuous improvement initiatives
Excellent communication, presentation, and relationship-building skills
Valid driver's license and ability to travel throughout the region as required
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience within the security industry, facilities management, or a related service-based environment
Experience supporting RFPs, contract negotiations, and business development initiatives
Knowledge of Occupational Health & Safety regulations and compliance programs
Post-secondary education in Business Administration, Operations Management, Leadership, or a related field

Responsibilities

Lead, coach, and develop a diverse management team across office and field operations
Champion Paladin's people-first culture and values
Drive employee engagement, retention, and succession planning initiatives
Conduct performance management and competency-based evaluations
Support professional development and internal advancement opportunities
Foster an inclusive, collaborative, and safety-focused workplace
Maintain exceptional client satisfaction and service quality
Build long-term relationships with key client stakeholders
Serve as the senior escalation point for complex operational issues
Conduct regular client meetings and site visits
Identify opportunities to expand and strengthen client partnerships
Support growth opportunities, contract renewals, and RFP initiatives
Develop and execute annual and long-term operational strategies
Align regional objectives with corporate goals
Implement innovative technologies and service improvements
Translate strategic initiatives into measurable operational outcomes
Manage portfolio profitability and operational budgets
Oversee pricing, billing, and contract negotiations
Monitor overtime, expenses, and financial performance metrics
Support forecasting and annual budgeting processes
Ensure compliance with financial controls and reporting standards
Drive continuous improvement initiatives across operations
Develop scalable best practices and standardized programs
Implement and monitor key performance indicators (KPIs)
Ensure compliance with Occupational Health & Safety (OHS) requirements
Maintain effective incident reporting and escalation processes
Pursue new business opportunities and strategic partnerships
Support proposal development, presentations, and RFP responses
Represent Paladin within the security industry and local community
Promote market growth and service expansion opportunities
Ensure compliance with contractual obligations and service standards
Lead quality assurance and operational audit programs
Oversee training, onboarding, and workforce planning initiatives
Partner with HR and support departments to optimize staffing strategies
Provide leadership during critical incidents and emergency situations