Associate Director, Operations

Bric Arts Media • Brooklyn, NY

21h • Onsite

About The Position

BRIC seeks an Associate Director, Operations to oversee the day-to-day operations of BRIC's venues, including facilities and building management, rental events, and audience services. Reporting to the Senior Director, Production & Operations, this role directly supervises the Manager, Internal Events & Facilities and the Operations Manager, Events & Revenue, ensuring that BRIC's spaces are safe, welcoming, and revenue-generating in support of the organization's programming and mission.

Requirements

• Bachelor's degree or equivalent experience, plus 5+ years in operations or venue management at an arts, theater, or cultural organization, including staff management
• Demonstrated experience overseeing facilities, building operations, capital projects, and vendor relationships across multiple venues
• Track record of managing rentals, audience services, or earned revenue programs and meeting revenue goals
• Strong working knowledge of building systems, ADA and accessibility requirements, and health and safety compliance
• Proven ability to manage budgets, lead teams, and collaborate across departments at all levels of an organization
• Fluency in organizational planning and event management software such as Asana, Momentus, and Google Suites
• An emotionally intelligent, values- and results-driven leader who can inspire staff and collaborate across departments and at all levels of the organization
• Brings experience operationalizing equity within the operations

Nice To Haves

• A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.

Responsibilities

• Directly supervise the Operations Manager, Facilities & Building Management and the Operations Manager, Events & Revenue through mission-based goal setting, providing timely feedback, conducting performance assessments, and prioritizing workloads
• Oversee full time and part time staffing, scheduling, and training across Operations, Custodial, Public Safety, and Front-of-House Teams
• Train team members and reinforce standards of accountability, equity, and high customer service across the Operations team
• Oversee the overall operations of BRIC House, 75 Rockwell, and additional BRIC site, ensuring safe, clean, and compliant facilities
• Contribute to long-term planning for space use and facility needs across BRIC venues in partnership with the Senior Director, Production & Operations
• Coordinate capital projects at BRIC House within established scope, timeline, and budget reporting on progress and outcomes to key stakeholders
• Manage relationships with external facilities management companies and partner organizations including UrbanGlass, who enhabits a portion of BRIC House
• Review and vendor selection for all building projects, preventative maintenance, and as needed repair work while ensuring that work meets BRIC standards
• Respond in a timely manner to urgent building and facility needs, collaborating and communicating with any affected departments
• Manage Operations for BRIC Programming and Partnerships live events including generating cost estimates, calendaring shared spaces, and staffing
• Create and manage organization-wide event management software systems
• Coordinate with Programming teams to prevent possible calendaring conflicts
• Collaborate with internal BRIC departments including Production, Community Impact, Producing, Finance, Development, Marketing, Community Media, and People & Culture on operational needs
• Provide input to departmental budget planning and track expenditures, escalating variances to the Senior Director of Production & Operations
• Set goals and report on operations performance including physical assets, revenue, audience services, and safety
• Implement strategic direction set by the Senior Director, Production & Operations

Benefits

• paid time off
• 403B retirement plan
• pre-tax transit cards
• medical flexible spending plans
• 100% of the premium for employee medical, dental and vision coverage starting on the first of the month after 2 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level