Senior Director - Operations

SendCutSend Inc•Pittston, PA

3d•$170,000 - $270,000•Onsite

About The Position

As the Senior Director of Operations, you will lead and scale operations across a large, high-output facility where operations span across receiving, production, post-production, finishing, quality, and shipping. You will operate at a strategic level, partnering closely with the Vice President of Operations and executive leadership to shape long-term operational strategy, ensure scalable capacity, and deliver consistent, high-performance outcomes. This role is all about building alignment, developing strong leaders, and making sure our systems, processes, and teams can keep up with growth while fostering a culture of accountability, safety, and continuous improvement. This isn’t about managing day-to-day tasks. It’s about raising the bar across the entire operation.

Requirements

10+ years of progressive leadership experience in manufacturing or operations, including oversight of large-scale or complex facilities
Proven experience operating at a senior leadership level, influencing Directors and cross-functional leaders
Strong expertise in facility operations, production systems, and end-to-end manufacturing workflows
Demonstrated success scaling operations, improving capacity, and driving measurable performance improvements
Deep understanding of Lean manufacturing principles and continuous improvement methodologies
Strong strategic thinking, organizational, and problem-solving skills with the ability to balance big-picture planning and execution
Excellent communication and leadership presence, with the ability to influence at all levels of the organization
Experience with workforce planning, organizational design, and leadership development
Proficient with Microsoft Office Suite, Google Suite, or related software

Nice To Haves

Experience in sheet metal, fabrication, or industrial manufacturing
Experience managing multi-shift operations
Knowledge in structured problem-solving methodologies
Budgeting and resource planning experience
Bachelor’s degree in Operations, Engineering, or related field

Responsibilities

Own the performance of the facility—ensuring receiving, production, post-production, finishing, quality, and shipping are aligned, efficient, and delivering results
Ensure the facility is set up for what’s next—capacity, staffing, and infrastructure included
Manage vendors and contractors for building set-up
Oversee and lead 200+ new employees across 4 shifts (24/7 operations)
Partner with the Vice President of Operations and executive leadership to define and execute operational strategy, capacity planning, and growth initiatives
Lead through influence across multiple layers of leadership, including Directors, Managers, and Supervisors, to drive consistency, accountability, and performance
Establish and monitor high-level operational KPIs, including throughput, labor efficiency, quality, and on-time delivery.
Manage profit and loss and drive improvements
Identify systemic bottlenecks and lead cross-functional initiatives to improve workflow efficiency, scalability, and cost effectiveness
Ensure facility readiness to support growth, including infrastructure, staffing models, and operational systems.
Drive a culture of operational excellence through Lean manufacturing principles, continuous improvement, and data-driven decision making
Collaborate with HR and operational leadership on workforce planning, leadership development, and succession planning.
Champion safety, compliance, and quality standards across all departments, ensuring consistent execution
Facilitate strong cross-functional collaboration between departments to improve communication, coordination, and overall facility performance
Serve as a key escalation point for complex operational challenges, providing high-level problem solving and decision-making support
Perform other related duties as assigned