Senior Director, Operations

AdaptHealth, LLC•Warwick, RI

4d•$130,000 - $140,000

About The Position

The Senior Director of Operations directs the overall functions of Operations and is responsible for control, management, and operating efficiencies at AdaptHealth service locations. Areas include Medical Equipment Technicians, Dispatch, Respiratory, Warehouse, Inventory Management, Compliance, and Facilities. The role oversees inventory costs, related capital expenditures, and staff, and ensures staff competency and effective department performance within budget. The position maintains efficient operations in compliance with applicable state, federal, and local regulations, standards, and protocols. The role directs departments and staff toward organizational goals; oversees operational processes, routing, inventory, purchasing, fleet management, and company locations; and supports compliance, reporting, training, customer concern resolution, and performance improvement. It collaborates with local branches and acts as a corporate liaison to help achieve company goals. The Senior Director also leads hiring, onboarding, coaching, performance management, and retention efforts, and sets annual departmental goals aligned with the organization's strategy.

Requirements

Bachelor's degree in health care, accounting, business, finance, or a related field from an accredited university.
Seven years of Director-level experience in a related position.
Five years of healthcare experience.
Valid and unrestricted driver's license in the state of residence.
Knowledge of DME services.
Motivation for sales and strong persuasion skills.
Strong relationship-building skills.
Excellent verbal and written communication, presentation, and customer service skills.
Product and industry knowledge.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills with attention to detail.
Ability to prioritize and manage multiple projects.
Mental alertness and ability to handle confidential information appropriately.
Proficient computer skills and knowledge of Microsoft Office.
Ability to bend, stoop, stretch, stand, and sit for extended periods.
Ability to perform repetitive wrist, hand, and finger motions due to extensive computer use.
Ability to lead others and change processes in a fast-paced work environment.
Ability to travel as needed.
Ability to communicate effectively with internal and external customers while demonstrating empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Master's degree.
Director-level experience in the DME industry.
Healthcare experience in an HME or sales environment.
Three years of customer service experience.
Experience with liaison work, discharge planning, or referral coordination.

Responsibilities

Promote the organization's mission, vision, and values.
Direct departments and staff to ensure organizational goals are met.
Implement processes to ensure activities are properly entered in Brightree and sales orders are ready for confirmation.
Monitor and direct daily routing to establish appropriate delivery frequencies and geographic routing at each location.
Work with locations to identify appropriate stock levels and minimize inventory balances.
Ensure monthly physical inventories are accurate and completed on time; approve location purchase orders.
Track and ensure concentrator checks are current.
Audit lot and serial number tracking in Brightree documentation.
Direct cross-branch transfers to reduce vendor purchasing for slow-moving products.
Train staff and communicate operational process changes.
Maintain accurate data and provide reports as requested by management.
Participate in surveys conducted by authorized governmental agencies.
Train, mentor, and coach branch staff on warehouse operations, including locators, par-level management, and barcode scanner integration.
Participate in performance improvement initiatives and ensure locations are prepared for ACHC compliance.
Work with local branches to investigate, report, and resolve customer concerns.
Serve as a corporate liaison to help local branches understand and achieve company goals.
Create and implement Branch Internal Field Office Audits and work with branches to achieve and maintain compliance.
Manage fleet and company locations.
Maintain knowledge of the company's current HME products and services.
Develop teaching plans based on identified learning needs and evaluate their effectiveness.
Serve as a liaison among administration, patients, physicians, and other healthcare providers.
Maintain effective communication with staff and the administrative team.
Maintain accurate personnel and departmental operational records.
Prepare reports on services, utilization, performance improvement, service and outcome data, productivity, and long- and short-term budgets.
Plan and organize staff orientation and in-service training, and participate in guidance and educational programs.
Ensure compliance with applicable legal and professional requirements and advise management on required actions.
Protect patient confidentiality and comply with HIPAA guidelines.
Complete required compliance training and other educational programs, and maintain compliance with AdaptHealth's Compliance Program.
Select and hire qualified staff, ensure effective onboarding and comprehensive training, and provide regular feedback.
Set expectations, monitor and evaluate staff performance, coach and counsel employees, and enforce systems, policies, procedures, and productivity standards.
Establish annual departmental goals and objectives aligned with organizational strategic goals.
Achieve organizational performance and retention goals, including timely completion of performance evaluations.
Perform other related duties as assigned.