Senior Director, Operations

AdaptHealth•Warwick, RI

About The Position

The Senior Director of Operations directs the overall operations function and oversees operating efficiency and management at AdaptHealth service locations. Areas of responsibility include medical equipment technicians, dispatch, respiratory services, warehouse operations, inventory management, compliance, and facilities. The role oversees inventory costs, related capital expenditures, and staffing budgets; assesses department performance against budgets; and takes appropriate action to remain within budget. The Senior Director ensures staff competency and maintains efficient operations in compliance with applicable state, federal, and local laws, standards, and protocols. The position directs operational teams and processes across locations, including order documentation in Brightree, routing and delivery planning, stock-level management, physical inventory, purchase orders, equipment checks, lot and serial-number tracking, and interbranch transfers. It also supports staff training, compliance readiness, audits, customer concern resolution, fleet and facility management, performance improvement, and communication between branch teams and administration. The Senior Director prepares operational and budget reports, supports learning and orientation, maintains required records, protects patient confidentiality, and ensures adherence to HIPAA and AdaptHealth’s Compliance Program. As a people leader, the Senior Director hires and onboards qualified staff, provides training and regular feedback, sets department goals aligned with organizational strategy, and manages performance, productivity, and retention. The role requires flexibility and the ability to lead teams and operational change in a fast-paced, sometimes stressful environment, as well as travel as needed.

Requirements

Bachelor’s degree in healthcare, accounting, business, finance, or a related field from an accredited university.
Seven years of director-level experience in a related position.
Five years of healthcare experience.
Valid and unrestricted driver’s license in the state of residence.
Knowledge of DME services.
Motivation for sales and strong persuasion skills.
Excellent relationship-building skills.
Excellent verbal and written communication, presentation, and customer service skills.
Product and industry knowledge.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills with attention to detail.
Ability to prioritize and manage multiple projects.
Mental alertness and ability to handle confidential information appropriately.
Proficient computer skills and knowledge of Microsoft Office.
Ability to bend, stoop, stretch, stand, and sit for extended periods; tolerate long periods of sitting and computer-screen exposure; and perform repetitive wrist, hand, or finger motions due to extensive computer use.
Ability to lead others and change processes in a fast-paced work environment.
Ability to travel as needed.
Ability to communicate effectively with internal and external customers and demonstrate empathy, compassion, courtesy, and respect for privacy.

Nice To Haves

Master’s degree.
Director-level experience in the DME industry.
Healthcare experience in an HME or sales environment.
Three years of customer service experience.
Experience as a liaison, in discharge planning, or as a referral coordinator.

Responsibilities

Direct all departments and staff to help achieve organizational goals.
Implement processes that ensure activity is properly entered in Brightree and sales orders are ready for confirmation.
Monitor and direct daily routing to establish appropriate delivery frequencies and geographic routing at each location.
Work with locations to set appropriate stock levels and minimize inventory balances.
Ensure monthly physical inventories are completed accurately and on time; approve location purchase orders.
Track and ensure concentrator checks are current.
Audit lot and serial-number tracking in Brightree documentation.
Direct cross-branch transfers to reduce vendor purchases of slow-moving products.
Train staff and communicate operational process changes to locations.
Maintain accurate operational data and provide reports as requested by management.
Participate in surveys conducted by authorized governmental agencies.
Train, mentor, and coach branch staff in warehouse operations, including locators, par-level management, and barcode scanner integration.
Participate in performance-improvement initiatives and keep locations prepared for ACHC compliance requirements.
Assist local branches with customer concern investigations, reporting, and resolution.
Serve as a corporate liaison to help branches understand and achieve company goals.
Create and implement Branch Internal Field Office Audits and work with branches to achieve and maintain compliance.
Manage fleet operations and company locations.
Maintain working knowledge of current HME products and services.
Develop teaching plans based on identified learning needs and evaluate their effectiveness.
Serve as a liaison among administration, patients, physicians, and other healthcare providers.
Communicate effectively and on an ongoing basis with staff and the administrative team.
Ensure accurate maintenance of personnel and departmental operating records.
Prepare reports on services, utilization, performance improvement, service and outcome data, productivity, and long- and short-term budgets.
Maintain effective working relationships within the department and with other departments.
Plan and organize staff orientation and in-service training, and participate in guidance and educational programs.
Ensure compliance with legal and professional requirements by monitoring legislation, anticipating changes, enforcing requirements, and advising management on necessary actions.
Maintain patient confidentiality and comply with HIPAA, assigned compliance training, educational requirements, and AdaptHealth’s Compliance Program.
Hire and select qualified staff, ensure effective onboarding, and provide comprehensive training and regular feedback.
Set expectations and manage employee performance through planning, monitoring, appraisals, coaching, counseling, and discipline; develop and enforce systems, policies, procedures, and productivity standards.
Establish annual departmental goals and objectives aligned with organizational strategic goals.
Achieve organizational performance and retention goals, including timely completion of performance evaluations.
Perform other related duties as assigned.