Senior Director, Operations

CH_105 Cayuga Addiction Recovery Services•Ithaca, NY

4d•Onsite

About The Position

The Senior Director, Operations serves as the administrator with overall responsibility for operational effectiveness across Cayuga Addiction Recovery Services (CARS) residential, outpatient, and mobile unit areas. The role oversees programs, financial performance, and stewardship of physical assets, and develops strategic initiatives to improve services, quality of care, and client outcomes. The Senior Director collaborates with leadership to align goals with organizational objectives and contributes to development of the behavioral health service line. The position oversees directors, managers, and staff; supports appropriate staffing and staff and provider productivity; and leads employee engagement and improvement efforts. It also oversees contracting of substance use services throughout the CHS region, including services funded by OASAS, the Department of Corrections, and state, county, and community-based agencies. The Senior Director ensures regulatory compliance and maintains relationships with stakeholders, including industry experts, regulatory agencies, and community leaders. This is an onsite role across Cayuga Addiction Recovery Services locations and Centralus locations, with local travel expected approximately 50% of the time. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility to adjust hours and/or work from home as needed. Physical requirements are 90% sitting and 10% standing. The annual pay range is $114,500 to $154,600.

Requirements

Bachelor's degree required.
Three to five years of experience in healthcare leadership, including demonstrated experience with second-level management.
Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
Ability to work in and understand a highly regulated environment.
Working knowledge of one or more NYS regulatory frameworks: OASAS, OMH, OPWDD, OCFS, DOH, and/or Medicaid/Medicare.

Nice To Haves

Master's degree preferred.
Educational focus preferred in Business, Public Health, or Healthcare Administration.

Responsibilities

Serve as the administrator responsible for operational effectiveness of CARS residential, outpatient, and mobile unit areas.
Oversee organizational programs, financial performance, and stewardship of physical assets.
Manage the budget and optimize resource allocation for CARS residential and outpatient facilities.
Develop and implement strategic initiatives to enhance services, quality of care, and client outcomes.
Collaborate with leadership to align goals with organizational objectives and contribute to development of the behavioral health service line.
Build and maintain relationships with industry experts, regulatory agencies, community leaders, and other key stakeholders.
Ensure compliance with OASAS and DEA regulatory standards and license and certification requirements, and ensure related policies, procedures, and processes are aligned.
Stay informed about regulatory changes, industry trends, best practices, and emerging technologies in addiction services.
Provide oversight to directors, managers, and staff.
Work with leadership to maintain appropriate staffing levels, support staff and providers, and oversee productivity, employee engagement, and improvement efforts.
Meet regularly with staff and providers to discuss operations, program expansion, quality improvement activities, and resolve issues.
Oversee contracting of substance use services throughout the CHS region, including securing and administering services funded by OASAS, the Department of Corrections, and state, county, and community-based agencies.