Senior Director - Operations

Wesco • Alsip, IL

10h • $180,830 - $248,641

About The Position

The Senior Director - Operations is responsible for the performance of all operational functions of a large, complex location or multiple remote locations. The role provides strategic leadership to meet and optimize business performance, service, productivity, and quality objectives, partnering with leaders across supply chain, operations, and business units to drive continuous improvement.

The position sets strategic goals for operational efficiency and productivity; leads teams to meet objectives; and oversees customer service excellence plans, performance targets, and employee performance management. It partners with Lean Leadership to apply LEAN methodologies and develop corrective action plans, ensures compliance with operating procedures and control requirements, and analyzes operations to recommend improvements. The role also supports market and competitor analysis, annual business planning, talent development, inventory goals, operational excellence, audits, and business continuity and recovery planning.

The role requires 10 or more years of operations leadership experience, experience managing a large, complex location or multiple remote locations, and LEAN yellow belt certification. A bachelor's degree is preferred. Travel is required 25%–50% of the time.

Requirements

• 10+ years of operations leadership experience.
• Experience running a large, complex location or multiple remote locations.
• LEAN yellow belt certification.
• Knowledge of business and management principles, including strategic planning and resource allocation.
• Strategic thinking skills and ability to work with senior management and regional teams.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• In-depth knowledge of diverse business functions and principles, such as supply chain, finance, and customer service.
• Working knowledge of data analysis and performance and operational metrics.
• Strong decision-making and problem-solving skills.
• Strong analytical skills.
• Strong interpersonal and communication skills.
• Ability to influence and lead change in a cross-functional team environment.
• Ability to travel 25%–50% of the time.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Set strategic goals for operational efficiency and increased productivity.
• Lead the team to meet objectives, including driving customer service excellence plans, setting and managing performance targets, and managing employee performance.
• Partner with Lean Leadership to ensure LEAN methodologies are used and action plans are developed to correct problem areas and optimize business performance, service, productivity, and quality.
• Ensure consistent compliance with standard operating procedures, policies, internal audit controls, Sarbanes-Oxley controls, and business management quality system requirements.
• Analyze operational processes and performance, recommending improvements when necessary.
• Identify market potential through competitor analysis and strategic planning.
• Develop annual business plans and identify key activities and priorities.
• Implement and communicate operational strategies and solutions consistent with business plans.
• Guide operations management in hiring and developing talent.
• Ensure operational excellence goals and audit requirements are met.
• Partner with inventory leaders to ensure regional inventory needs and goals are met.
• Guide business continuity and recovery planning.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan, subject to applicable plan terms.
• Certain sales roles may include commission-based compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed