Senior Director, Operations Management Support

Capital Metropolitan Transportation Authority•Austin, TX

2d•Onsite

About The Position

The Senior Director, Operations Management Support provides executive leadership for the strategic direction, governance, and performance of Operations Management Support. The position is responsible for three or more operational support functions, including contractor oversight, operational analytics, quality assurance, training, service monitoring, mobility support, and performance management. The Senior Director establishes departmental strategy, policies, governance, and performance expectations supporting Bus Operations and Maintenance. The position ensures consistent contractor accountability, operational compliance, enterprise performance reporting, workforce development, and continuous improvement while aligning departmental priorities with CapMetro's Strategic Plan and organizational objectives. The Senior Director serves as a member of the Bus Operations and Maintenance leadership team and leads through subordinate managers while collaborating with executive leadership, internal departments, contracted service providers, and external stakeholders.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Transportation, Data Analytics, or related field. Additional relevant experience may substitute for educational requirement on a year for year basis.
Twelve (12) years of progressively responsible experience in transit operations oversight, contract administration, performance management, operational analytics, compliance monitoring, or related transit management functions.
Eight (8) years’ supervisory experience in a public transportation environment.
Experience leading multiple functional areas, contractor oversight, strategic planning, organizational performance management, and budget administration.
Strong knowledge of contract administration, operational performance management, quality assurance principles, and compliance monitoring practices.
Knowledge of fixed route operations, purchased transportation environment, contractor oversight, and operational KPI frameworks.
Strong analytical, organizational, and strategic planning skills.
Experience developing operational reports, dashboards, audit programs, and performance improvement initiatives.
Excellent verbal, written, and interpersonal communication skills.
Ability to analyze complex operational issues and recommend strategic solutions.
Ability to establish collaborative relationships while maintaining independent oversight responsibilities.
Ability to manage multiple priorities and complex operational initiatives in a fast-paced environment.

Nice To Haves

Experience in public transportation or another large, complex operating environment strongly preferred

Responsibilities

Establish the strategic direction and long-range objectives for Operations Management Support in alignment with agency strategic priorities
Develop department budgets, resource allocation strategies, workforce plans, and long-term business objectives.
Develop senior leaders through succession planning, leadership development, organizational design, and talent management
Provide executive leadership for contractor oversight, quality assurance, operational analytics, training, service monitoring, mobility support, and performance management
Direct contractor performance management, contract administration, compliance monitoring, and performance improvement initiatives
Develop departmental policies, governance standards, auditing methodologies, performance measurement frameworks, and compliance programs
Establish KPI governance, operational reporting standards, audit protocols, and contractor accountability processes
Lead organizational performance analysis and provide executive recommendations supporting strategic decision making
Lead cross functional initiatives involving Operations, Vehicle Maintenance, Planning, Finance, Safety, Procurement, Information Technology, Customer Experience, and contracted service providers
Represent the department before executive leadership, Board committees, regulatory agencies, external partners, and contracted service provider
Direct organizational continuous improvement initiatives through operational analysis, benchmarking, technology implementation, and process redesign
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
Perform other duties as assigned
Direct and manage department personnel by planning, scheduling, delegating, and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including hiring and interviewing, and overseeing hiring, training, work assignments, and performance evaluations.