Senior Director, Operating Model & AI Enablement
About The Position
Computershare is hiring a strategic leader for a newly created role focused on evolving its operating model and ways of working. The Senior Director will partner with senior leaders and stakeholders to identify, design, and deliver initiatives that strengthen operational effectiveness, employee experience, customer outcomes, and the organization’s ability to adapt to changing business needs. The role helps leaders understand the operating model, workforce, and organizational implications of emerging technologies, business needs, and industry trends. The position shapes operating models, organizational effectiveness priorities, and workforce strategies aligned with business objectives. It assesses how technology, automation, and AI-enabled ways of working may affect operating models, workforce needs, organizational design, and business processes, then leads initiatives from concept through implementation. The role also supports leaders in navigating the people, process, and workforce impacts of change, building alignment and influencing decisions in a complex matrixed environment. It has no direct people-management responsibility. The role is based in Louisville, Kentucky, or Canton, Massachusetts, with at least three days per week in an office and flexibility to work from home for part of the week.
Requirements
- 15 or more years of experience leading strategic initiatives, operating model evolution, organizational effectiveness efforts, or large-scale change.
- Demonstrated experience leading operating model, organizational effectiveness, or large-scale change initiatives from strategy development through execution.
- Strong understanding of operating model design, organizational effectiveness, workforce strategy, change management, and the business implications of technology, automation, and AI.
- Proven ability to influence senior leaders and cross-functional teams without direct authority.
- Experience influencing workforce strategy, organizational design, or operating model decisions across complex organizations.
- Experience leading large, geographically dispersed teams and organizations through leaders.
- Demonstrated success developing leadership capability, organizational readiness, and talent pipelines.
- Experience leading organizations through significant operational, organizational, or transformational change.
- Experience within financial services or similarly regulated environments, with emphasis on securities operations such as brokerage, custody, stock transfer, or corporate trust operations.
- Exceptional stakeholder management, communication, and relationship-building skills.
Responsibilities
- Shape and execute strategic initiatives aligned with Computershare’s operating model strategy.
- Improve business processes, organizational effectiveness, customer experience, and process consistency while balancing business requirements, regional needs, and customer outcomes.
- Evaluate how AI, automation, and emerging technologies affect operating models, workforce requirements, organizational design, and business processes, and develop recommendations supporting long-term business objectives.
- Assess workforce and organizational readiness for change and develop strategies to support successful adoption of strategic initiatives.
- Partner with business leaders to design and implement scalable solutions that support long-term growth and operational excellence.
- Build stakeholder alignment and influence cross-functional teams to drive execution and results in a complex matrixed environment.
- Develop business cases, recommendations, and implementation plans supporting strategic priorities.
- Monitor industry trends, market developments, and evolving business practices to identify opportunities to improve organizational effectiveness, workforce capability, and operational performance.
- Help leaders navigate the people, process, organizational, and workforce implications of change.
Benefits
- Paid parental leave
- Flexible working
- Inclusive culture
- Paid time off
- Observed holidays
- Medical plans
- Dental plans
- Vision plans
- 401(k) matching
- Company share purchase option
- Flexible spending plans, including healthcare, dependent care, and commuter plans
- Short- and long-term disability benefits
- Life insurance and supplemental life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
