Sr Director of Workforce and Community Engagement

Goodwill NYNJ•New York, NY

About The Position

The Senior Director of Workforce and Community Engagement provides strategic leadership, operational oversight, and program innovation across Goodwill's employment, recovery, peer leadership, and systems transformation initiatives, including multiple City-funded programs supporting workforce development for individuals with significant mental illness. The role is accountable for program outcomes, regulatory compliance, and fidelity to evidence-based models while cultivating community and employer partnerships and advancing equitable, person-centered workforce innovation. The Senior Director supervises program directors and multidisciplinary staff, fostering accountability, collaboration, accessibility, and continuous improvement. As a key organizational leader, this role represents Goodwill with funders, government agencies, behavioral health providers, employers, advocacy organizations, and community stakeholders. The position reports to the SVP on workforce development impact across BHS programs and participates in a broader mission leadership team, collaborating on cross-divisional initiatives and mission-wide priorities.

Requirements

Master's degree in Social Work, Rehabilitation Counseling, Mental Health Counseling, Public Administration, Organizational Leadership, Psychology, or a related field.
At least five years of progressively responsible leadership experience in behavioral health, workforce development, vocational rehabilitation, peer services, or related human services.
At least three years of supervisory experience managing managers and multidisciplinary teams.
Demonstrated experience overseeing multiple programs and contracts.
Strong experience working with government contracts and public funding.
Experience developing community partnerships and employer engagement strategies.
Ability to travel across the city using public transportation.

Nice To Haves

Licensure or advanced certification.
Experience with IPS Supported Employment.
Experience supervising peer support or lived experience initiatives.
Experience leading systems change, organizational development, or co-design initiatives.

Responsibilities

Develop and implement strategic plans for employment, recovery, peer leadership, and workforce innovation initiatives, and identify opportunities for program expansion and sustainable growth.
Lead multiple program portfolios to achieve organizational goals, contractual outcomes, quality standards, and financial performance; recruit, develop, coach, and retain high-performing teams.
Report to the SVP on workforce development impact across BHS programs and collaborate with the broader mission leadership team on cross-divisional initiatives, shared employer engagement strategy, and mission-wide priorities.
Build and maintain relationships with mental health providers, community organizations, employers, government agencies, funders, and workforce development partners; represent Goodwill on advisory councils, coalitions, and public forums.
Champion peer leadership and equity-centered program innovation by expanding leadership pathways for people with lived experience, embedding peer support principles across Employment & Recovery Services, and partnering with participants and peer advocates in program design and evaluation.
Oversee day-to-day operations of Behavioral Health Workforce and Community Engagement programs, including directors and multidisciplinary staff.
Establish performance expectations and professional development plans; conduct regular supervision, evaluations, and field mentoring.
Foster an inclusive, psychologically safe workplace that values diversity, lived experience, and collaboration.
Ensure compliance with contract requirements, regulatory standards, and organizational policies.
Monitor program outcomes, contract performance, and quality assurance indicators, and drive continuous quality improvement.
Develop and monitor metrics, including employer engagement, employment and placement, recruitment and referrals, retention milestones, and staff retention and turnover; use data to identify trends, improve services, and inform decisions.
Build sustainable systems for participant feedback and continuous learning.
Manage multiple budgets and ensure efficient use of financial and human resources.
Support contract implementation and sustainability planning.
Prepare and present reports for funders, executive leadership, and internal and external stakeholders.
Travel across the city using public transportation.
Perform additional duties consistent with organizational needs and strategic priorities, as required.