Senior Director of Transformational Programs

THE RESCUE MISSION•Tacoma, WA

1d•Hybrid

About The Position

Are you passionate about using your knowledge and skills to support our neighbors in need? If so, Tacoma Rescue Mission (TRM) is seeking a Senior Director of Transformational Programs to be a part of carrying out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth. The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community. We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support. Establishes strategic vision, direction, and integration to programs centered on lasting change, including housing, recovery, outreach, and community restoration initiatives such as the Good Neighbor Village, ensuring alignment with TRM’s mission, values, and organizational priorities. The Senior Director of Transformational Programs provides leadership to programs centered on lasting life change, including recovery, outreach, and community restoration initiatives such as Good Neighbor Village. Because of the nature of this role, the successful candidate should be able to thoughtfully articulate and lead within a philosophy of transformation that aligns with the mission, values, and faith-informed approach of Tacoma Rescue Mission. This executive role requires a leader who can authentically champion Tacoma Rescue Mission’s Christ-centered mission and guide transformational programs in alignment with the organization’s Christian values. We welcome applicants from a variety of backgrounds who can sincerely support and lead within this mission-driven environment.

Requirements

Bachelor’s Degree or equivalent experience in public administration, housing management, recovery programs, or organizational administration.
Extensive experience in program and culture development and implementation, including areas such as team/volunteer project management, team culture development, housing management, social enterprise or workforce development, budgeting, and supervision.
Significant knowledge of housing policies, regulations, and funding sources at the local, state, and federal levels.
Demonstrated leadership skills and ability to effectively manage a multi-disciplinary team and collaborate with key partners.
Excellent communication and interpersonal skills to engage with internal/external partners and sustain relationships.
Familiarity with relevant laws and regulations related to addiction treatment and confidentiality, such as HIPAA.
Experienced analytical and problem-solving abilities to evaluate housing/recovery needs, assess program effectiveness, and make data and people-supported decisions.
Knowledge of emerging trends and best practices in community housing, and recovery programs.
Understanding of evidence-based treatment modalities, such as cognitive-behavioral therapy, motivational interviewing, and trauma-informed care.
Access to a vehicle for frequent travel throughout Pierce County and TRM locations, for functions relevant to this position.
Meets TRM Driver Requirements (Valid Driver’s License, Evidence of Insurability, and acceptable driving record).
Valid Driver's License.

Responsibilities

Oversees the development, implementation, and continuous improvement of outreach strategies, including street outreach, engagement pathways, and coordination with internal programs and external partners to ensure effective connection from first contact to services.
Provides strategic leadership for the development, launch, and eventual operations of the Good Neighbor Village (GNV), establishing operational models, guiding site activation, aligning internal resources, and ensuring readiness for phased occupancy and service delivery.
Leads the design and buildout of GNV program infrastructure, including staffing models, recruiting and developing teams, establishing site policies and procedures, and creating team culture and sustainable operational systems to support longer-term success.
Cultivates and maintains strategic relationships with government entities, community organizations, healthcare providers, and advocacy groups to strengthen outreach efforts and program impact.
Directs the design and alignment of a cohesive continuum of care that connects outreach, recovery, shelter, and housing services, ensuring clear pathways for client progression and long-term stability.
Leads cross-functional teams in housing, recovery, outreach and related services, ensuring capacity and accountability at all levels.
Facilitates meetings involving a range of issues and identifies and implements appropriate actions.
Establishes and oversees the administration of systems for measuring program outcomes; utilizing data to evaluate effectiveness, inform decision-making, identify trends, report key metrics, and drive continuous improvement.
Directs compliance and regulatory oversight of programs in accordance with federal, state, and location regulations, funding requirements, and contractual obligations.
Supervises personnel (e.g., provide coaching and consultation on technical issues and adaptive challenges, professional development, strategic goals, job performance, etc.), ensuring ongoing support and development of effective leaders and high performing teams.
Oversees program budgets; ensures responsible resource allocation aligned with organizational priorities, financial guidelines, and funding requirements.
Serves on the senior leadership team and other committees, collaborating to achieve organization-wide goals and objectives, and to sustain a high-performing, mission driven culture that emphasizes collaboration, caring accountability, and professional growth across program areas.
Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
Performs other duties as assigned to support others and ensure an efficient and effective work environment.