Senior Director of Strategic Operations
About The Position
This role is for a proactive, highly accountable senior operator and people leader who can translate a CEO's vision and company priorities into action. The ideal candidate will naturally connect dots across teams, anticipate needs, and take ownership. They should be a strong people leader capable of setting clear expectations, providing constructive feedback, developing others, and building trust. The role involves leading complex, cross-functional initiatives from strategy through execution, bringing structure to ambiguity, driving alignment among senior stakeholders, and operating with strong business judgment. The candidate must be able to move between strategic thinking and hands-on execution, use data to develop recommendations, challenge assumptions, and help leadership evaluate tradeoffs. Once a direction is set, they will translate it into clear ownership, timelines, and accountability, driving work to completion. The role offers the opportunity to potentially grow into broader operational leadership over time.
Requirements
- 10+ years of progressive experience in business operations, corporate strategy, management consulting, or strategic program leadership, including experience at the Director or senior leadership level.
- Proven ability to lead complex, company-wide initiatives from strategy through execution and deliver measurable business outcomes.
- Strong executive presence and business judgment, with the ability to advise senior leaders, evaluate tradeoffs, and turn ambiguity into clear recommendations.
- Demonstrated ability to influence and drive alignment and accountability across executives, Directors, and cross-functional teams.
- Strong analytical and financial acumen, with the ability to use data and business context to inform decisions and priorities.
- Experience building and improving operating systems, planning processes, and organizational infrastructure as a company grows.
- Comfortable operating with significant autonomy in a fast-moving, founder-led environment while remaining hands-on when needed.
- Working knowledge of HR and finance and the ability to partner effectively across both functions.
Nice To Haves
- Experience in retail, jewelry, luxury, or another fast-paced consumer business.
Responsibilities
- Partner closely with the CEO to translate company strategy and priorities into clear plans, ownership, and execution.
- Lead complex, high-priority initiatives that span departments or do not naturally sit within a single function.
- Identify operational gaps, business risks, and growth opportunities and develop thoughtful recommendations for leadership.
- Evaluate and improve organizational structure, processes, ownership, and ways of working as the company grows.
- Manage multiple priorities independently, making thoughtful tradeoffs and maintaining momentum without ongoing direction.
- Define success measures and evaluate outcomes to ensure key initiatives deliver meaningful business impact.
- Build strong relationships across the Founder, CEO, Directors, and fractional leaders to drive alignment and execution.
- Lead cross-functional coordination, clarifying ownership, managing dependencies, and resolving blockers.
- Hold stakeholders accountable for commitments and deadlines while navigating competing priorities and perspectives.
- Lead and develop direct reports through clear expectations, ongoing feedback, coaching, and accountability.
- Partner with the CEO and HR on organizational needs, including talent, capacity, and change initiatives.
- Serve as a strategic thought partner to the CEO, bringing an organization-wide perspective to priorities, challenges, and opportunities.
- Develop analyses and recommendations that clearly outline key considerations, tradeoffs, risks, and proposed next steps.
- Maintain visibility into key company priorities, decisions, and commitments and drive follow-through.
- Exercise strong judgment around what requires CEO involvement and what can be resolved independently.
- Help create greater leverage for the CEO by strengthening ownership and accountability across the organization.
- Lead the leadership team’s operating cadence, including planning, meetings, decision tracking, and follow-through.
- Own and continuously improve the annual operating calendar and recurring planning and review processes.
- Maintain visibility into the status, risks, dependencies, and outcomes of key organizational initiatives.
- Analyze operational, financial, customer, and company data to identify trends and inform decision-making.
- Build and improve scalable processes, SOPs, and operating infrastructure as the company grows.
- Support key leadership hiring and onboarding, executive presentations, research, and quarterly and annual strategy sessions.
- Identify opportunities to use technology and AI to improve efficiency, communication, decision-making, and company operations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
