Senior Director of Project Management Office (PMO)

City of New York•New York, NY

2d•Hybrid

About The Position

The Department of City Planning’s Information Technology Division (ITD) seeks a PMP-certified Senior Director of Project Management Office (PMO) to lead and govern project, program, and portfolio management across ITD’s software application development teams. Reporting to the Chief Information Officer (CIO), this senior leadership role collaborates with the Senior Director of Enterprise Application Services and other ITD Directors to align delivery standards, application lifecycle management (ALM) practices, and organizational capacity with the Department’s strategic goals. The role combines technical knowledge of software application development with project and portfolio management expertise and people-management capabilities. The Senior Director will establish and mature governance frameworks, promote Agile and Scrum practices, manage vendor and procurement relationships, and provide executive-level visibility into IT portfolio health. The role leads delivery of technology initiatives supporting land-use review, planning, community development, geospatial services, and other critical agency systems. The position operates under general direction, with wide latitude for independent judgment. The role is eligible for remote work up to two days per week under the City’s Remote Work Pilot Program. Candidates must have permanent Civil Service status in the Computer Systems Manager title, be reachable on the Computer Systems Manager list, or serve in a comparable civil service title. Authorization to work in the United States is required; sponsorship is not offered. Appointments are subject to OMB approval.

Requirements

PMP certification.
Permanent Civil Service status in the Computer Systems Manager title, reachability on the Computer Systems Manager list, or service in a comparable civil service title.
Authorization to work in the United States; the City does not offer employment sponsorship.
A qualifying education and experience combination under the Computer Systems Manager title qualifications: a master’s degree in computer science plus three years of progressively responsible full-time IT experience; a bachelor’s degree plus four years; a high school diploma or equivalent plus six years; or a satisfactory equivalent combination.
At least three years of qualifying IT experience, including at least 18 months in an administrative, managerial, executive, or supervisory capacity. Qualifying IT areas include application or systems development, data communications and networking, database administration, data processing, or user services.
At least a four-year high school diploma or equivalent.
Ability to lead project, program, and portfolio management functions and multidisciplinary IT teams.
Expertise in project and portfolio management, governance frameworks, Agile and Scrum practices, and application lifecycle management.
Working knowledge of application development, cloud computing, DevOps practices, and software engineering lifecycles.
People-management capabilities, including performance management and staff development.
The ability to manage complex procurement, vendor, contract, fiscal, and stakeholder relationships.

Responsibilities

Perform strategic planning, governance, and performance analysis for cross-divisional technology programs and projects.
Translate organizational vision into strategic goals and tactical efforts, and identify and prioritize IT engagements.
Lead inter-agency business process improvement and technology collaboration efforts.
Implement demand prioritization and governance for IT portfolio management.
Lead complex business process re-engineering and system transformation efforts, and identify opportunities to align business process improvements with agency strategic objectives.
Build cross-functional partnerships and strategic connections between business needs and technology delivery.
Benchmark industry practices, methodologies, frameworks, processes, and tools for organizational adoption.
Lead multidisciplinary solution teams in planning, implementing, and supporting large-scale system implementations across DCP divisions, city agencies, and external stakeholders.
Lead project portfolio management, coordinate business process re-engineering and performance improvement initiatives, and participate in project execution.
Define project goals and deliverables with stakeholders and senior management, and manage project scope, schedule, cost, and quality as needed.
Oversee the full Application Lifecycle Management (ALM) process and ensure consistent adherence to Software Development Lifecycle (SDLC) standards.
Establish and continuously improve PMO frameworks, methodologies, standards, templates, and tools for application development, integrations, business process improvement, and infrastructure projects.
Develop and maintain a portfolio dashboard showing project status, schedule performance, budget utilization, risks, and issues; monitor and report portfolio KPIs, milestones, and delivery metrics.
Identify and quantify risks and interdependencies, implement risk-management plans, and ensure project compliance with agency, city, and regulatory standards and delivery within scope, schedule, and budget.
Establish demand-management processes to evaluate, prioritize, and resource incoming project and work requests according to ITD priorities.
Develop and revise SOPs for high availability, disaster recovery, and systems changes.
Promote project-management best practices and support iterative delivery using Agile principles and customer participation.
Champion Agile and Scrum across ITD development teams; define and enforce governance for sprint planning, backlog management, velocity tracking, retrospectives, and release planning.
Collaborate with Enterprise Application Services to align development standards, coding practices, and release workflows with PMO governance and ALM frameworks.
Introduce and refine Agile delivery tools, such as Azure DevOps and GitHub, and integrate them into portfolio reporting pipelines.
Improve software delivery through emerging project-management methods, automation, and data-driven decision-making.
Partner with ITD EAS, other directors, and technical leads to align PMO practices with application-development standards, architecture reviews, and software release practices.
Apply working knowledge of application development, cloud computing, DevOps, and software engineering lifecycles to evaluate project plans, timelines, and technical risks.
Facilitate technical working groups addressing architecture decisions, integration challenges, and platform roadmaps within PMO governance.
Prepare and present executive status reports, briefings, and presentations on portfolio health, program performance, risks, and strategic priorities.
Develop and maintain PMO dashboards and scorecards that support decision-making.
Maintain working relationships with DCP divisions, OTI, OMB, the NYC Law Department, DCAS, and other city oversight agencies; represent ITD in interagency forums and oversight reviews as needed.
Prepare and maintain documentation for audits, compliance reviews, and city oversight requirements.
Contribute to capital planning, including OMB new-need requests, estimates, and certificate-to-proceed requests; oversee multi-year capital and expense budgets and grants with agency fiscal staff.
Prepare resource projections, timelines, and sequencing for large IT programs.
Develop and manage vendor right-sourcing strategies and public-private partnerships.
Lead IT procurement, including vendor evaluations, contract negotiations, and contract performance oversight.
Use SI, OGS, GSA, and MWBE contracts for IT projects through RFPs, RFQs, and RFEIs; manage vendor and system-integrator relationships and serve as a liaison with OTI, OMB, and other city agencies on procurement, interagency agreements, and standards compliance.
Directly manage IT project managers, business analysts, and QA/QC Analysts, including City staff and contracted consultants as needed.
Coordinate deliverables and workstreams across project managers, analysts, developers, and quality-assurance teams.
Set performance expectations, allocate resources, provide feedback, and create professional growth plans.
Foster an accountable, inclusive, collaborative, learning-oriented, innovative, and knowledge-sharing team culture aligned with DCP values.
Conduct formal performance evaluations in accordance with EEO policies and Human Capital processes.
Support recruitment, onboarding, retention, coaching, mentoring, professional development, succession planning, and staff recognition.
Comply with NYC and DCP rules and conduct standards, including guidelines for work hours, leave, mandatory training, hiring, vendor engagement, and procurement.
Work effectively with ITD directors, managers, supervisors, and staff; provide timely contributions to weekly, monthly, and on-demand status reports; maintain professional certifications.