Senior Director of Project Management Office (PMO)

City of New York•New York, NY

3d•$145,000 - $165,000•Hybrid

About The Position

The Department of City Planning’s Information Technology Division is seeking a PMP-certified Senior Director of Project Management Office to lead and govern project, program, and portfolio management across its software application development teams. Reporting to the Chief Information Officer, the Senior Director will collaborate with the Senior Director of Enterprise Application Services and other ITD Directors to align delivery standards, application lifecycle management practices, and organizational capacity with the agency’s strategic goals. The role combines technical understanding of application development with project and portfolio management expertise and people leadership. The successful candidate will establish and mature governance frameworks, promote Agile and Scrum practices, manage vendor and procurement relationships, and provide executive visibility into IT portfolio health. The Senior Director will lead delivery of technology initiatives supporting the agency’s planning and public-service mission, including modernization of critical systems such as Geosupport and geospatial services and development of digital capabilities. The role has wide latitude for independent judgment and includes responsibility for strategic planning; portfolio, program, and project governance; Agile practice leadership; technical collaboration; executive reporting; fiscal, procurement, contract, and vendor management; and team development. The position is eligible for remote work up to two days per week under the City’s Remote Work Pilot Program. Applicants must meet the stated civil service eligibility condition and be authorized to work in the United States; the agency does not offer employment sponsorship.

Requirements

PMP certification.
Permanent Civil Service status in the Computer Systems Manager title, reachable status on the Computer Systems Manager list, or service in a comparable civil service title.
Authorization to work in the United States; the agency does not provide employment sponsorship.
Meet the Computer Systems Manager qualification requirements through one of the listed paths: a master’s degree in computer science and three years of progressively responsible, satisfactory full-time IT experience, including at least 18 months in an administrative, managerial, or executive capacity; a bachelor’s degree and four years of such IT experience; a high school diploma or equivalent and six years of such IT experience; or an equivalent combination of education and experience, subject to the stated minimum high school diploma and experience requirements.
The qualifying IT experience covers areas such as application development, systems development, data communications and networking, database administration, data processing, or user services; the specified managerial, executive, administrative, or supervisory experience must be in the listed IT areas or supervision of staff performing those duties.
Working knowledge of application development concepts, cloud computing, DevOps practices, and software engineering lifecycle.
Expertise in project and portfolio management, governance frameworks, and Agile and Scrum practices.
Proven people management capabilities and experience leading multidisciplinary technology teams.
Experience managing complex vendor, procurement, and contract relationships.

Responsibilities

Perform strategic planning, governance, and performance analysis for cross-divisional technology programs and projects; translate organizational vision into strategic goals and prioritized IT engagements.
Lead interagency business process improvement and technology collaboration, business process re-engineering, and system transformation efforts; maintain alignment between agency objectives, business needs, and technology delivery.
Establish and manage IT portfolio demand prioritization and governance; benchmark and recommend industry practices, methodologies, frameworks, processes, and tools.
Lead multidisciplinary IT solution teams delivering large-scale systems across DCP divisions, city agencies, and external stakeholders; oversee portfolio management and participate in project execution.
Define project goals and deliverables with stakeholders and senior management, and manage scope, schedule, cost, and quality as needed.
Oversee the full Application Lifecycle Management process and promote consistent adherence to Software Development Lifecycle standards.
Establish, govern, and continuously improve PMO frameworks, methodologies, standards, templates, and tools for application development, systems integration, business process improvement, and infrastructure projects.
Develop portfolio dashboards, scorecards, and executive reporting that show project status, schedule, budget, risks, issues, KPIs, milestones, and delivery metrics.
Identify and quantify risks and interdependencies, implement risk management plans, and ensure delivery on time, within scope and budget, and in compliance with applicable agency, city, and regulatory standards.
Create demand management processes to evaluate, prioritize, and resource incoming project and work requests in line with ITD priorities.
Develop and revise SOPs for high availability, disaster recovery, and systems changes; promote project management best practices and iterative delivery with customer participation.
Champion Agile and Scrum across ITD development teams; set governance standards for sprint planning, backlog management, velocity tracking, retrospectives, and release planning.
Collaborate with Enterprise Application Services to align development standards, coding practices, release workflows, PMO governance, and ALM frameworks; introduce and refine Agile delivery tools such as Azure DevOps and GitHub and integrate them with portfolio reporting.
Apply knowledge of application development, cloud computing, DevOps, and software engineering lifecycles to evaluate project plans, timelines, and technical risks; facilitate technical working groups on architecture, integration, and platform roadmaps.
Prepare and deliver executive status reports, briefings, and presentations for the CIO, agency leadership, and external stakeholders; represent ITD in interagency governance forums, technology working groups, and oversight reviews.
Maintain working relationships with DCP divisions, OTI, OMB, the NYC Law Department, DCAS, and other city oversight agencies; maintain documentation for audits, compliance reviews, and oversight requirements.
Contribute to capital planning, including OMB new-need requests, estimates, and certificate-to-proceed requests; oversee multi-year capital and expense budgets and grants with agency fiscal staff; prepare resource projections, timelines, and sequencing for large IT programs.
Develop and manage vendor right-sourcing strategies and public-private partnerships; lead IT procurement, vendor evaluation, contract negotiations, and contract performance oversight.
Use SI, OGS, GSA, and MWBE contracts for IT projects through RFPs, RFQs, and RFEIs; manage vendor and system-integrator relationships and serve as a liaison with OTI, OMB, and other city agencies on procurement, interagency agreements, and standards compliance.
Directly manage IT project managers, business analysts, and QA/QC analysts, including City staff and contracted consultants; coordinate deliverables across project managers, analysts, developers, and quality assurance teams.
Set performance expectations, allocate resources, provide feedback, and create professional growth plans; foster accountability, inclusivity, collaboration, learning, innovation, and knowledge sharing.
Conduct performance evaluations under EEO policies and Human Capital processes; lead recruitment, onboarding, retention, coaching, mentoring, professional development, succession planning, and staff recognition strategies.
Comply with NYC and DCP rules, regulations, and standards of conduct, including requirements for work hours, leave, training, hiring, vendor engagement, and procurement; work effectively with ITD colleagues, provide timely status-report contributions, and maintain professional certifications.