Senior Director of Program Services

The Kennedy Collective Inc•Trumbull, CT

7h•Onsite

About The Position

The Senior Director of Program Services leads divisional operations across residential, day, community-based, and clinical service lines. The role owns P&L performance for a budget greater than $5M, drives manager accountability for unit-level financial results, and governs 24/7 staffing across multiple sites. This position partners with the Vice President of Program Services to strengthen compliance posture, stakeholder communication, and operational growth. The Senior Director holds direct reports accountable for ownership of overtime, agency usage, documentation timeliness, and team development, and develops those direct reports into a ready bench for continued divisional growth.

Requirements

Equivalent experience considered in place of a degree.
Minimum 5 years of progressive leadership experience in human services or a closely related field, including multi-site operations.
Minimum 3 years of direct P&L responsibility for a budget of $3M or greater.
Demonstrated experience supervising managers or other leaders, including structured supervision cycles and documented development plans.
Experience governing 24/7 staffing operations including overtime controls, agency usage, and coverage escalation.
Experience with regulatory audits, licensing reviews, corrective action planning, and documentation standards in a regulated service environment.
Valid driver's license.
Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams), electronic documentation systems, payroll and scheduling platforms, and virtual meeting tools.

Nice To Haves

Bachelor's degree in human services, social work, healthcare administration, business, or a related field.
Experience with DDS regulations, IFS Waiver requirements, HCBS Settings Rule, and Connecticut service systems.
Experience overseeing both programmatic and clinical service components.
Experience designing management training or leadership development systems.
PMT, CPR, and DDS Medication Administration certification, or ability to obtain and maintain as required.

Responsibilities

Own divisional P&L performance for a budget greater than $5M, and hold each direct report accountable for their own unit-level financial results including overtime, agency usage, and expense variance against budget.
Develop 4-6 direct reports into fully accountable program leaders through structured supervision, documented development plans, a succession bench for manager seats, and measurable growth in their financial, compliance, and people-leadership capability.
Govern 24/7 staffing across assigned programs by enforcing overtime controls, agency usage limits, call-out response protocols, vacancy closure timelines, and coverage escalation standards held at the manager level.
Drive divisional compliance with DDS regulations, IFS Waiver requirements, HCBS Settings Rule, licensing standards, incident reporting standards, and documentation timeliness, with corrective action plans closed on schedule and measured against manager performance.
Lead stakeholder engagement through a defined communication cadence with the Vice President of Program Services, DDS regional office, families and guardians, QSR reviewers, and internal leadership partners, with communication standards enforced across the management team.
Drive timely and accurate execution of Contract Service Authorizations, billing coordination, One Time Requests, URRs, and other funding submissions that protect service continuity and revenue capture.
Build operational growth capacity across the division by preparing programs for census increases, new program startup readiness, and capacity expansion tied to organizational strategy.
Own quality assurance across assigned programs including site audits, licensing readiness, Quality Service Review preparation, and corrective action implementation with measurable closure rates.
Represent the organization externally with DDS, regulators, families, and community partners in a manner that strengthens credibility and funder confidence.
Serve as an agency leader through on-call coverage, committee participation, and cross-divisional problem solving.