Senior Director of Program Excellence

ECS Tech Inc•Fairfax, VA

9h•$180,000 - $230,000•Onsite

About The Position

The Senior Director of Program Excellence serves as the enterprise authority for delivery excellence, program governance, and operational performance across Everforth ECS. Reporting to the Chief Operating Officer, this role establishes and continuously improves the enterprise framework for program/contract management, leading the Program Health Review (PHR) process and providing executive visibility into delivery performance, operational risk, and portfolio health. The Senior Director of Program Excellence partners with Business Unit Leaders, Account Portfolio Leaders, and corporate support functions to strengthen execution discipline, improve customer outcomes, and enable sustainable growth. This role provides enterprise governance, executive oversight, performance insight, and operational leadership that enables Business Units to deliver successfully. This role transforms operational performance into a competitive advantage, improving customer trust, increasing recompete success, expanding adjacent growth opportunities, and driving stronger financial performance across the enterprise.

Requirements

Bachelor's degree in Business, Engineering, Information Technology, Management, or related field.
Ability to obtain and maintain security clearance may be required (specify level if applicable)
PMP certification required
10+ years of progressive experience in operational excellence, quality management, or program management specifically within the Federal Contracting (GovCon) ecosystem.
Scale Experience: Proven track record of managing performance excellence or quality assurance programs within a mid-to-large tier contractor ($500M+ annual revenue scale).
Demonstrated experience implementing and operationalizing enterprise delivery frameworks such as PMI, CMMI, ISO, Agile, ITIL, EVMS, or equivalent operational excellence models.
Exceptional executive communication, facilitation, and organizational influence skills.
Ability to translate compliance and quality requirements into scalable operational practices that improve execution without creating unnecessary bureaucracy.
Ability to obtain and maintain security clearance may be required (specify level if applicable)

Responsibilities

Own the Program Health Review (PHR) framework, enterprise program standards, governance processes, and corporate contract review cadence. Establish common methodologies for assessing program financial health, delivery performance, customer health, risk, compliance, recompete readiness, and growth potential.
Identify systemic delivery risks, recurring delivery issues, staffing constraints, and opportunities for operational improvement and facilitate corrective actions and continuous improvement across Business Units.
Develop playbooks, communities of practice, and enterprise program management standards.
Drive PgM/PM continuous improvement initiatives that improve delivery predictability, operational efficiency, and customer outcomes across Business Units.
Lead the Program Excellence function within the COO Office and establish it as the enterprise center of excellence for delivery governance.
Foster a culture of accountability, disciplined execution, and continuous improvement throughout the organization.
Facilitate executive discussions on enterprise program performance, emerging risks, and strategic delivery priorities.
Build communities of practice that elevate program management capability across Everforth ECS.
Own the Enterprise Program Health Review (PHR) governance process, including program selection criteria, review cadence, health assessments, executive reporting, and action tracking.
Establish and maintain enterprise delivery standards, program review templates, health scorecards, and governance artifacts. Work with Government, Risk & Compliance (GRC) Team to create an enterprise Process Asset Library.
Monitor enterprise delivery risks and coordinate executive escalation when program performance threatens financial results, customer relationships, compliance, or strategic growth.
Provide executive leadership with portfolio-level insights, trends, and recommendations that improve operational decision-making.
Ensure corrective actions from executive reviews are assigned, tracked, and closed.
Conduct customer reviews at mid-course reviews (MCR) or when execution or governance issues arise to engender customer satisfaction and delivery confidence.
Work with GRC to continuously improve enterprise program management standards, governance, and operational processes aligned with industry best practices and company quality, cybersecurity, and compliance frameworks (e.g., PMI, CMMI, ISO, CMMC, NIST) to improve delivery consistency, customer confidence, and organizational maturity.