SENIOR DIRECTOR OF PRODUCT DELIVERY

Authenticom• US,

16h•$150,000 - $160,000•Remote

About The Position

The Senior Director of Product Delivery will lead Authenticom's Product Delivery organization, with responsibility for successful implementation, onboarding, support, quality assurance, business analysis, and ongoing operational excellence across our integration platform. This is a highly visible leadership role focused on delivering exceptional customer outcomes while building scalable processes, developing high-performing teams, and improving operational performance across the organization. You'll work closely with Product, Engineering, Sales, and Customer Success to ensure execution aligns with company strategy while continuously improving customer experience, delivery efficiency, implementation predictability, and organizational performance.

Requirements

10+ years of experience in software delivery, technical support, technical consulting, or technical implementation services within B2B integration.
5+ years of experience leading managers and technical teams preferred.
Experience leading enterprise software implementation organizations.
Experience scaling delivery organizations in high-growth SaaS environments.
Experience supporting enterprise B2B customers.
Experience managing cross-functional programs.
Bachelor's degree in Business, Technology, or a related field required.
Equivalent combinations of education, training, and experience may be considered.
Experience developing and/or implementing B2B APIs.
Strong working knowledge of integration technologies in distributed, server-based, enterprise-class environments.
Familiarity with technologies including REST, SOAP, XML, JSON, and OpenAPI.
Experience with Agile methodologies.
Strong understanding of software delivery, implementation, support, and quality processes.
Exceptional time management and organizational skills, with the ability to manage multiple priorities independently and efficiently.
Ability to thrive in a fast-paced environment and make sound decisions quickly.
Strong judgment and problem-solving abilities.
Excellent verbal and written communication skills.
Strategic, creative, and innovative mindset.
Ability to build trusted relationships with customers, executives, and cross-functional stakeholders.
Strong ability to translate operational challenges into scalable processes and measurable improvements.
Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.

Nice To Haves

5+ years of experience leading managers and technical teams preferred.

Responsibilities

Lead Product Delivery Operations: Own and continuously improve support and delivery processes to create a high-quality customer and user experience. Establish scalable operating processes, metrics, and solutions that improve efficiency and productivity. Drive operational excellence across Delivery, Support, Quality Assurance, and Business Analysis. Identify and remove delivery bottlenecks while improving implementation predictability.
Lead Customer Onboarding & Implementation: Oversee customer onboarding and project management functions. Ensure critical initiatives, programs, and projects deliver value on-budget and on-time. Improve customer onboarding timelines and create predictable, repeatable implementation processes. Lead team planning exercises, technical reviews, and customer calls.
Build High-Performing Teams: Lead, motivate, and engage a team while developing a strong execution-focused culture. Develop and retain high-performing leaders and technical professionals. Establish clear expectations, accountability, and performance standards across the Product Delivery organization. Foster collaboration, continuous improvement, and a customer-first mindset.
Develop Strategic Customer Relationships: Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. Partner with customers to understand priorities, resolve challenges, and ensure successful outcomes. Identify opportunities for additional business within existing accounts and collaborate with Sales to help close expansion opportunities.
Partner Across the Organization: Collaborate closely with Product and Engineering to align delivery execution with product strategy and technical capabilities. Partner with Sales and Customer Success to ensure seamless transitions from sales through implementation and ongoing support. Provide customer and operational insights that help influence product priorities and company strategy. Strengthen cross-functional collaboration across the organization.