Senior Director of Premium Services - Fenway Park

Aramark•Boston, MA

12d•$140,000 - $145,000•Onsite

About The Position

Aramark Sports + Entertainment seeks an accomplished hospitality leader to serve as Senior Director of Premium Services - Fenway Park. This role will provide strategic leadership and operational oversight for premium hospitality experiences across suites, clubs, restaurants, and catering operations throughout the New England District. The Senior Director will partner closely with operations, culinary, and client leadership teams to elevate service standards, drive revenue growth, and ensure exceptional guest experiences. The ideal candidate combines deep expertise in premium hospitality operations with strong business acumen, successfully balancing operational excellence, client relationships, and premium experiences.

Requirements

Minimum of 5+ years of progressive leadership experience in premium hospitality, restaurants, catering, food and beverage operations, or related hospitality environments.
Demonstrated success leading premium dining, catering operations and sales, and guest experience operations.
Experience supporting both operational execution and revenue generating sales functions.
Strong understanding of hospitality service standards, event execution, and premium guest engagement.
Bachelor's degree in Hospitality Management, Business Administration, or related field.
Experience within sports, entertainment, convention center, hotel, or hospitality environments.
Background in premium dining, catering sales, and event management.
Experience supporting premium hospitality concepts, luxury experiences, or high-profile events.
Experience working in a union environment.

Responsibilities

Provide strategic oversight and support for premium services operations and including suites, clubs, restaurants, and catering sales and operations.
Ensure consistent execution of premium hospitality.
Develop and implement operational best practices that enhance guest satisfaction, efficiency, and profitability.
Conduct operational reviews to identify opportunities for continuous improvement.
Lead service excellence initiatives that elevate the overall premium guest experience.
Collaborate with culinary and operations teams to create integrated premium hospitality experiences.
Establish performance metrics and reporting standards to measure operational success and guest satisfaction.
Develop and implement training programs focused on premium service delivery, leadership development, and operational excellence.
Coach and mentor premium operations leaders, catering managers, and sales professionals.
Foster a culture centered on hospitality, accountability, guest engagement, and continuous improvement.
Serve as a trusted partner to senior leadership, clients, and key stakeholders.
Support the retention and growth of client relationships through operational excellence and proactive partnership.