Senior Director of Operations

Journey Found•Manchester, CT

2d•Hybrid

About The Position

Journey Found (JF) is a leader in providing behavioral, residential, and other support services to individuals with Pervasive Developmental Disorders and Intellectual Disabilities. The Senior Director of Operations provides oversight of all agency operations and acts as the internal face of the organization. This role is critical in fulfilling Journey Found’s mission of providing the best person-centered services to people with intellectual and developmental disabilities and securing its sustainability. The Senior Director of Operations is a dynamic leader and creative individual who works to maintain and expand high-quality services. The candidate is willing to learn and remains flexible enough to adjust priorities as new service trends emerge and environmental changes occur. The Senior Director of Operations will have the opportunity to work with the CEO to explore and realize the impact of new service models that align with Journey Found’s person-centered culture. The position reports directly to the Chief Executive Officer under the general direction of the Board of Directors. The position is based in JF’s Manchester, CT office and is expected to be on-site for the majority of the Monday-Friday work week, with the flexibility to work remotely as their schedule and commitments permit. This individual has direct supervisory responsibilities for five professionals in the role of Director of Support Services, the Facilities Manager, and the Director of Clinical Services. This role indirectly supervises the organization’s nursing department and approximately 250 Direct Support Professionals.

Requirements

A sincere commitment to Journey Found’s mission of delivering high-quality, person-centered services to people with intellectual and developmental disabilities.
Five or more years of managerial and administrative responsibilities in a non-profit organization or an equivalent combination of training and experience.
At least three years of experience working with the CT Department of Developmental Services (DDS).
An established track record of fostering a successful and effective team-based work culture.
Experience in non-organic growth through strategic partnerships, such as contractual collaborations, joint ventures, affiliations, and mergers.
A minimum of a bachelor’s degree in social work, psychology, administration, or a related field is required.
Is flexible and ensures frequent communication with all stakeholders within the JF community.
Is kind and compassionate, yet firm and confident.
Has a natural curiosity that leads to learning and personal & professional development.
Can effectively influence others and drive successful outcomes, while also having the humility to be influenced.
Has excellent interpersonal skills and fosters a team-oriented, mission-centered work culture where staff are rewarded for their dedication and encouraged to innovate.
Demonstrates exemplary communication skills, particularly in public settings.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, growing their personal network, and participating in professional societies.

Nice To Haves

An advanced degree in social work, psychology, administration, or an MBA is an added advantage.

Responsibilities

Foster a work culture of success, empowerment, team building, and reward organizational effectiveness.
Effectively resolve conflicts, deal with challenging situations, and make smart decisions.
Assure compliance with federal, state, and local regulations, statutes, licensure, accreditation (where applicable), and agency policy.
Provide on-call support to the organization.
Critically evaluate situations and strategically plan solutions.
Firmly, promptly, and effectively manage crisis situations.
Adeptly collect and analyze data to inform decisions that lead to positive outcomes.
Make strong connections with the staff and people supported.
Strongly focus on stakeholder engagement.
Effectively communicate with families of people supported.
Approach working with teams and mediating positive outcomes in a proactive manner.
Partner with the Director of Clinical Services to ensure high-quality services are provided.
Ensure the Clinical Team completes continuing education to promote learning and best practice approaches to clinical supports.
Effectuate a Person-Centered approach using applied behavior analysis (ABA) techniques and strategies.
Develop and evaluate proactive facilities management plans.
Ensure all Journey Found homes are maintained to the highest standards, and they reflect positively upon their communities.
Manage a network of vendors and property managers in support of Journey Found’s mission.
Negotiate contractual agreements and manage capital improvement projects.
Maximize the efforts of the Facilities department by triaging work orders.