Senior Director of Operations Florida

US Eye•Naples, FL

6h•Onsite

About The Position

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With over 60 clinics and 5 surgery centers, led by 115 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia. The Senior Director of Operations supports the growth and ongoing operational success of US Eye, leads collaborative efforts to drive impactful strategic and operational outcomes, and provides oversight of operations at all locations within the Ft. Myers and Naples markets.

Requirements

Demonstrated knowledge of ophthalmology/optometry management and business operations.
At least 5 years of previous management experience within a multi-site healthcare organization.
Strong financial management and budgeting experience.
Demonstrated ability to be an effective, results-driven leader.
Demonstrated ability to collaborate, problem solve, and think strategically.
Ability to build and foster strong working relationships with physicians and staff at all levels.
Strong level of business acumen and analytical skills, including the ability to intelligently use data to drive key business decisions.
Demonstrated knowledge of practice management and EMR systems.
The position requires the candidate to be local to the Ft. Myers and Naples markets.

Nice To Haves

Ophthalmology experience preferred.
Bachelor’s or MBA degree preferred.

Responsibilities

Supports the implementation and communication of the organization's operational goals in alignment with strategic direction set by executive leadership.
Collaborates with executive leadership to achieve company objectives by providing operational support and guidance.
Ensures clinics and physician teams are properly staffed and structured to meet performance and service expectations.
Manages the recruitment, onboarding, and development of management-level staff within the Ft. Myers and Naples markets.
Monitors departmental customer service performance to ensure alignment with company standards and policies.
Assesses and recommends process improvements, technologies, and systems that enhance efficiency within operations.
Tracks key performance indicators to identify operational challenges and partners with stakeholders to implement solutions.
Communicates effectively with clinic leadership, staff, physicians, vendors, and patients to support operational goals and maintain alignment.
Leads process improvement initiatives aimed at improving the patient experience, optimizing workflows, increasing revenue, and controlling costs.
Assists in developing and managing budgets.
Supports achievement of financial performance targets.