Senior Director of Operations

Forest Home • Forest Falls, CA

2d • Onsite

About The Position

The Senior Director of Operations provides strategic, spiritual, and operational leadership for Forest Home’s core guest-delivery engines: Retail (including the Creative Arts Center), Guest Dining, Buildings & Grounds, Accommodations, and localized Capital Projects. This leader bridges the gap between high-level ministry vision and tactical execution, transforming camp infrastructure into an environment of spiritual transformation and exceptional hospitality. The ideal candidate applies a "Scaling Up" efficiency mindset to everyday camp operations, ensuring disciplined stewardship of resources while leading a diverse workforce of skilled trades. This role involves managing infrastructure supporting 2,100 beds and up to 4,500+ meals per day across a $250M+ physical asset footprint. Success in this role will be defined by achieving specific milestones in retail transformation, dining optimization, capital project governance, and infrastructure modernization within 24-36 months.

Requirements

• Undergraduate business degree required.
• Strong experience in leading multi-million-dollar operations.
• Large staff supervisory experience with demonstrated leadership ability.
• Exceptional ability to apply system-thinking and lean management principles to fluid, high-volume hospitality environments.
• Solid baseline understanding of facilities maintenance, preventative scheduling, utilities infrastructure, and basic project management/contractor governance.
• Strong financial literacy with a proven track record of managing margins, inventory velocity, and labor cost optimization.
• Align fully with Forest Home’s Statement of Faith.
• Able to build high-trust and engagement with President and Direct Reports.
• Solid Biblical and Theological understanding.
• Strong communicator, both one-on-one and in group settings.
• Strong organizational skills, ability to lead others, strategic thinking, and proven administration experience.
• Assume responsibility for developing a high-trust, engaged and accountable culture through level-5 servant leadership.
• Able to build and develop effective and high-performance teams.
• Able to handle confidential matters with excellence.
• Able to provide conflict resolution when necessary.
• Able to deal with issues and problems with wisdom and effectiveness.
• Excellent customer advocacy skills with the ability to provide exceptional service to guests and churches through processes, procedures, and training.
• Able to accomplish assigned projects utilizing excellent communication (written and verbal), project management, time management and collaboration skills.
• Ability to perform high quality work.
• Ability to develop strong partner relationships with churches and organizations.
• Ability to work well in a variety of team environments.
• Regular, timely attendance.

Nice To Haves

• Master’s degree preferred.
• Seek the Lord God and comfortable praying for people, both in person or on the phone.
• Signed statement of faith.
• Actively supports and participates in the staff spiritual life activities.

Responsibilities

• Provide strategic, spiritual, and operational leadership for Retail, Guest Dining, Buildings & Grounds, Accommodations, and Capital Projects.
• Transform camp infrastructure into an environment of spiritual transformation and exceptional hospitality.
• Apply a "Scaling Up" efficiency mindset to everyday camp operations.
• Ensure disciplined stewardship of resources.
• Lead a diverse workforce of skilled trades.
• Achieve retail revenue expansion from $800,000 to $1.2 Million annually.
• Drive retail net income from $50,000 to $200,000.
• Launch and scale an online e-commerce storefront.
• Revitalize the Crafts Center into a thriving Creative Arts Center.
• Implement creative cost-reduction initiatives in dining without compromising food quality.
• Introduce precise inventory tracking and lean kitchen protocols.
• Overhaul the organization, budgeting, and timeline forecasting of localized capital improvements.
• Deliver projects strictly on time and within budget.
• Transition Buildings & Grounds from reactive fixing to proactive lifecycle management.
• Implement a fully costed, data-backed 10-year maintenance schedule.
• Establish and maintain comprehensive GIS utility mapping and digital facility infrastructure logs.
• Act as the internal champion for guest satisfaction.
• Establish, monitor, and enforce Internal Service Level Agreements (SLAs) with Programs and Guest Retreats.
• Maintain full P&L accountability for all operating units.
• Leverage Forest Home's scale to negotiate enterprise-level contracts.
• Recruit, train, and spiritually disciple a diverse workforce.
• Serve as a member of the Executive Team, contributing to the organization’s strategy, execution, people and finances.
• Collaborate with the President and Executive Team to develop and implement operational vision and strategic improvements.
• Provide strategic leadership to achieve 1-Year, 3-Year, and 10-Year Goals.
• Facilitate and support agreed special projects as requested by the President.
• Actively supports and participates in spiritual life activities.
• Performs other duties as assigned.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior