Senior Director of Membership
About The Position
The Downtown Oakland YMCA is seeking a Senior Director of Membership to join a high-performing leadership team at the heart of one of Oakland's most vital community institutions. This role is built for someone who believes that a thriving membership is the engine of community impact — and who brings the energy, creativity, and leadership to make it happen. You'll shape a membership culture, develop a team that grows under your guidance, and help drive the branch's continued membership growth. We're looking for an experienced leader in membership, hospitality, fitness, or customer-focused industries with a track record in membership development, strategic leadership, and staff supervision — ready to bring that experience to bear serving one of Oakland's most vibrant and diverse communities.
Requirements
- Bachelor's degree in related field or equivalent
- Five years sales or customer service experience
- Two years supervisory experience
- Must be self-directed, highly motivated and creative
- Excellent customer service, problem solving, interpersonal and organizational skills
- Completion of YMCA program-specific and trainer certifications must be accomplished within 60 days of hire
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Proficiency in Microsoft Word, Outlook and other computer programs necessary to perform the duties of the job
Responsibilities
- Be an advocate and key leader for exceptional customer service and communication in the branch.
- Recruit, hire, train, develop, motivate, schedule and direct staff and volunteers as needed.
- Monitor and evaluate staff performance.
- Manage front desk operations ensuring efficient administrative processes while employing a continuous improvement process for the front desk procedures.
- Support new membership sales by conducting tours for potential new members.
- Establish partnerships in the community and work with the Marketing Department to provide effective marketing and outreach to acquire new members.
- Support and implement member engagement events and promotional activities.
- Prepare and manage the membership budget to ensure goals are achieved.
- May be responsible for member communication activities which may include branch newsletter and branch site as determined by branch leadership.
- Effectively resolve member questions and complaints.
- Assist in YMCA fund raising activities and special events.
- Serve as a member of the branch leadership team.
- Special projects and other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
