Senior Director of Membership
About The Position
The Downtown Oakland YMCA is seeking a Senior Director of Membership to join a high-performing leadership team at the heart of one of Oakland's most vital community institutions. This role is built for someone who believes that a thriving membership is the engine of community impact — and who brings the energy, creativity, and leadership to make it happen. You'll shape a membership culture, develop a team that grows under your guidance, and help drive the branch's continued membership growth. We're looking for an experienced leader in membership, hospitality, fitness, or customer-focused industries with a track record in membership development, strategic leadership, and staff supervision — ready to bring that experience to bear serving one of Oakland's most vibrant and diverse communities.
Requirements
- Bachelor's degree in related field or equivalent
- Five years sales or customer service experience
- Two years supervisory experience
- Must be self-directed, highly motivated and creative
- Excellent customer service, problem solving, interpersonal and organizational skills
- Completion of YMCA program-specific and trainer certifications must be accomplished within 60 days of hire
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Proficiency in Microsoft Word, Outlook and other computer programs necessary to perform the duties of the job
Responsibilities
- Be an advocate and key leader for exceptional customer service and communication in the branch.
- Recruit, hire, train, develop, motivate, schedule and direct staff and volunteers as needed. Monitor and evaluate staff performance.
- Manage front desk operations ensuring efficient administrative processes while employing a continuous improvement process for the front desk procedures.
- Support new membership sales by conducting tours for potential new members.
- Establish partnerships in the community and work with the Marketing Department to provide effective marketing and outreach to acquire new members.
- Support and implement member engagement events and promotional activities.
- Prepare and manage the membership budget to ensure goals are achieved.
- May be responsible for member communication activities which may include branch newsletter and branch site as determined by branch leadership.
- Effectively resolve member questions and complaints.
- Assist in YMCA fund raising activities and special events.
- Serve as a member of the branch leadership team.
- Special projects and other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
