Senior Director of Janitorial Operations

NFM & J LP • Ypsilanti Charter Township, MI

3d • Hybrid

About The Position

At Master Maintenance, you’ll join a team that goes beyond traditional janitorial services to deliver industry-leading facility management solutions on a national scale. Our commitment to integrity, quality, and consistency means you’ll be part of a company that values doing the job right and creating clean, safe, and productive environments for clients across a wide range of industries. With opportunities to support everything from single-site operations to nationwide programs, you’ll gain exposure to diverse projects and grow your skills in a fast-moving, service-driven environment. If you’re looking for a company that prioritizes excellence, teamwork, and meaningful impact in the workplace, Master Maintenance offers a career where your contributions truly make a difference.

Requirements

• Bachelor's degree in Business Administration, Marketing, Management, Sales, or a related field preferred or related field (or equivalent experience).
• 7+ years of progressive leadership experience in business development, facilities management, janitorial services, or a related service industry.
• 5+ years in Operations Management.
• A valid driver’s license and a personal vehicle.
• Proven track record of driving revenue growth, account expansion, and client retention.
• Experience overseeing multi-site operations within commercial industries.
• Demonstrated success developing managers and building high-performing teams.
• Proven ability to identify, develop, and capitalize on growth opportunities within existing client portfolios to increase revenue and profitability.
• Excellent communication, negotiation, and relationship-building skills.
• Experience using CRM and CLM platforms to streamline processes.
• Authorized to Work in the US – We Use Everify.

Responsibilities

• Lead the profitability and operational performance of a multi-site commercial cleaning business with a primary focus on driving revenue growth and expanding existing client partnerships.
• Develop high-performing teams, strengthen client relationships, identify growth opportunities within existing accounts, and align operational excellence with long-term business objectives and revenue goals.
• Drive new business growth and develop strategic sales initiatives to achieve $1M+ in new revenue within the first two years.
• Serve as a trusted partner to clients by maintaining consistent communication, driving service excellence, and ensuring high levels of customer satisfaction and retention.
• Manage the sales pipeline, proposals, contracts, and business development activities using platforms such as Pipedrive and Ironclad.
• Provide oversight of the janitorial business unit through direct leadership of the Director of Operations and four Area Managers.
• Monitor operational performance, service quality, staffing, and KPIs across commercial office, healthcare, industrial, and educational accounts.
• Oversee operations across 90+ client sites and accounts, ensuring consistent, high-quality janitorial services.
• Serve as the executive escalation point for significant client concerns and service-related issues.
• Develop and maintain strong relationships with key customers ensuring high levels of satisfaction and retention.
• Expand existing business through additional services and enhancement projects.
• Ensure adherence to company safety policies and industry regulations.
• Monitor quality metrics, audit performance, and implement corrective actions where necessary.
• Maintain high service standards through continuous improvement and operational excellence programs.
• Oversee business performance, profitability, and achievement of revenue goals.
• Analyze sales and operational metrics to support strategic decision-making and continuous improvement.
• Collaborate on budgeting, forecasting, pricing strategies, and long-term business planning initiatives.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• Reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
• Reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior