Director of Janitorial Operations (63515)

TEC Services • Chicago, IL

4d • $85,000 - $11,000 • Hybrid

About The Position

The Account Director is responsible for ensuring operational excellence by managing labor, controlling costs, providing the highest level of service quality, and maintaining strong client relationships. The Account Director oversees day-to-day contract delivery and must partner with cross-functional teams throughout the organization to drive efficient financial and operational performance.

Requirements

• Bachelor’s degree in operations management, Business, or a related field
• At least 2 years of supervisory experience
• At least 5 years of experience in multi-site operations or account management, preferably within self-performance, facilities, or retail environments.
• Demonstrated effective leadership skills in managing teams, clients, and cross-functional partnerships.
• Strong data and cost analysis, reporting, and business review capabilities.
• Excellent interpersonal, communication, and organizational skills.
• Experience with workforce management and scheduling systems (e.g., Kronos, Paycom, Salesforce) and Microsoft Office Suite.

Nice To Haves

• Detail-Oriented: Ability to notice and address inconsistencies or areas needing improvement in cleaning standards.
• Strong Communication Skills: Capable of effectively interacting with clients, staff, and subcontractors, ensuring clear instructions and feedback.
• Leadership: Proven ability to lead and motivate cleaning teams to maintain high standards.
• Problem-Solving: Quick and effective in addressing issues that arise in the field and resolving them efficiently.
• Adaptability: Flexible to changing schedules, demands, and the needs of clients or team members.
• Time Management: Skilled at prioritizing tasks, managing multiple locations, and meeting deadlines.
• Customer-Focused: Committed to ensuring high levels of customer satisfaction and addressing concerns proactively.
• Self-Motivated: Works independently, taking initiative without requiring constant supervision.
• Dependable: Consistently reliable, with a strong sense of responsibility in overseeing operations and ensuring quality.

Responsibilities

• Oversees the full execution and performance of the contract, ensuring service-level agreements (SLAs) are met or exceeded.
• Acts as the primary liaison between the company and the customer team, ensuring open, clear, and professional communication and strong partnership.
• Conducts multiple weekly site inspections at various locations to evaluate service quality, labor effectiveness and client satisfaction.
• Reports contract KPIs to the Regional Vice President, and lead preparation and presentation of insights for Quarterly Business Reviews (QBRs).
• Proactively identifies and addresses client issues and avoids escalation of concerns.
• Support account startups, transitions, expansions, and special projects to ensure successful implementation and operational continuity.
• Strong understanding of floor care equipment, including scrubbers, buffers, and other cleaning machinery, to support operational oversight, performance evaluation, and troubleshooting.
• Oversee equipment and asset management activities, including inventory accountability, maintenance coordination, audits, replacement planning, and proper utilization to ensure operational readiness.
• Manage service provider relationships and performance across assigned locations.
• Ensure service providers comply with company, customer, and safety standards through ongoing performance management and corrective action when needed.
• Monitor inventory levels of cleaning supplies, chemicals, and operational materials to prevent service disruption.
• Manage and optimize labor planning, shift coverage, and workforce allocation in collaboration with site supervisors and HR.
• Monitors and improves quality and performance metrics to ensure consistent service delivery across all locations.
• Ensures rapid and proactive problem-solving and issue resolution through coordination with field teams and internal stakeholders.
• Partners with members of the TEC HR Team through all recruitment efforts, ensures effective onboarding, are involved in employee relations, and follows through on compliance.
• Collaborates with the Quality Lead(s) or Site Manager(s) to align on service standards, inspection outcomes, and performance trends.
• Partners with finance, payroll, and scheduling teams to ensure accuracy in labor tracking, time approval, and cost reporting.
• Conduct routine safety observations, workplace inspections, and hazard assessments to identify unsafe conditions and ensure corrective actions are completed in a timely manner.
• Document incident, injury, near-miss, and property damage investigations, identifying root causes and implementing corrective measures to prevent recurrence.
• Promote a positive safety culture by coaching employees on safe work practices, regulatory compliance, and active participation in safety initiatives.
• Ensure all safety observations, inspections, corrective actions, training records, and incident reports are accurately documented in the company Safety Management System.
• Partner with Operations and Safety leadership to reduce workplace injuries, improve safety performance, and achieve company safety objectives.
• Uphold all company and client compliance standards, including health and safety protocols, labor law adherence, and site-specific policies.
• Maintains safety and training compliance in coordination with Director of Safety and Compliance.
• Tracks and manages account-level budgets, labor costs, repair and maintenance costs, and operational spending to ensure profitability.
• Identifies opportunities for cost control and efficiency without compromising service quality or client satisfaction, with RVP coordination and approval.
• Develop and mentor direct reports to strengthen leadership capability and support succession planning.
• Identify training and development needs to improve operational performance and team effectiveness.
• Maintains a positive and professional work environment by promoting employee engagement, encouraging employee development, and holding staff accountable.
• Partners, consult, and follows HR guidance to ensure proper documentation and quick resolution on all employee matters.
• Proactive in coaching and managing performance, responsible for providing effective performance feedback with all direct reports.
• Conducts regular meetings with direct reports to review progress.

Benefits

• The referenced pay range or salary is based on TEC Services good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level with consideration for internal parity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager