Senior Director of Growth Operations

Habitat Health•California, CA

8h•$173,000 - $205,000•Hybrid

About The Position

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com. Role Scope: Senior Director of Growth Operations The Senior Director of Growth Operations scales and oversees day-to-day participant growth execution across our centers, reporting to the SVP of Growth. This person will lead Outreach and Enrollment teams directly, partnering with Center Executive Directors, Medical Directors, Clinical Pre-Enrollment, and central Growth to consistently hit and exceed growth targets. Responsibilities include coaching front-line supervisors and staff, optimizing workflows, improving enrollment performance, and building scalable, mission-aligned growth systems — all critical to expanding access to PACE with integrity. The ideal candidate has strong operational leadership experience, thrives in fast-paced settings, and is energized by building steady-state systems, coaching high-performing teams, and driving mission-driven growth.

Requirements

7-10+ years of experience in healthcare, field growth, sales, consulting, or service-based leadership roles.
Experience making strategic decisions based on P&L performance, with a clear impact on business outcomes.
Prior experience managing people or teams—directly or through influence—with a proven ability to coach and develop talent, including frontline staff.
Strong problem solver who can connect high-level strategy to daily execution.
Ability to use data and analytics to drive targeted activities and return on growth efforts.
Humble leader who seeks feedback, gives credit, and owns outcomes.
Strong communicator—able to align stakeholders across clinical, operational, and frontline teams.
Thrives in fast-paced, evolving environments and builds structure where none exists
Deep cultural alignment with Habitat’s values
Willingness to work in a hybrid work environment, with regular travel to Habitat Health centers.
Proof of medical clearance for communicable diseases, including a TB test.
Proof of all immunizations are up to date.
Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law.

Nice To Haves

Bachelor’s degree in health care administration, business, or related field.
Familiarity with the PACE program or other elderly care organizations.
Experience working in geriatric primary care.

Responsibilities

Serve as the senior-most field-facing growth leader, accountable for participant growth targets and performance across multiple centers.
Directly manage and develop current Outreach and Enrollment Supervisors (2) and subsequent supervisors for each new center that is launched.
Oversee all non-clinical Outreach and Enrollment staff, ~6-7 per center including Outreach and Enrollment Supervisors, across Habitat Health centers. Includes setting and managing performance expectations, providing ongoing coaching and development, and building a unified, mission-aligned growth team culture.
Rapidly scale and grow the Outreach and Enrollment team by standing up new Outreach and Enrollment teams as Habitat Health opens new centers
Manage and develop Ops Quality and Excellence department to capture learnings across centers, provide resources, skill training, and maintain accountability for successful community outreach, engagement of new prospects, and enrollment opportunities.
Implement sustainable growth operations at the center level, including referral engagement, community outreach, prospective participant case management, and participant handoffs to the PACE center interdisciplinary team.
Work across the Central Growth Team to develop and implement new programmatic strategies to improve the performance and processes of the Outreach and Enrollment teams
Work cross-functionally with clinical enrollment teams, including the Pre-Enrollment Clinical Team to assess PACE eligibility and submit DHCS level of care applications for prospective participants.
Collaborate with Central Growth Team to manage and develop coordination and handoffs with centrally run growth programs and large-scale partners (e.g., Kaiser Permanente)
Regularly review team performance data, identify gaps or bottlenecks, and implement solutions in partnership with local and central teams.
Partner closely with the Central Growth Team to develop the playbook for growth-focused operational execution at Habitat—developing systems and standards that can scale as we expand to new markets.
Partner closely with Center Executive Directors and Medical Directors to align outreach and enrollment activities with clinical and operational capacity.
Represent the Outreach and Enrollment team in broader growth discussions, ensuring central strategy incorporates learnings from the centers and that teams are equipped to execute organizational priorities.
Contribute to the future structure of the growth function and local Outreach and Enrollment Teams, including identifying internal leaders, shaping team design, and evolving operating models.
Ensure an exceptional experience for all prospective participants, in alignment with Habitat’s values.
Other duties as assigned.